Delivery Strategist - Restaurant Marketing Strategy

Loop AI; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

A fast-growing restaurant technology company in San Francisco is looking for a Delivery Strategist to enhance customer value metrics. This role involves ownership of marketing strategies across sales, product operations, and customer success. Ideal candidates will have 5-8 years of marketing experience in direct-to-consumer brands or similar, showcasing strong sales skills and a data-driven mindset. If you're passionate about driving growth and solving complex problems, this opportunity is for you.

Qualifications

• 5-8 years of experience in marketing roles, preferably in e-commerce or the restaurant industry.
• Experience as a growth marketer across the entire lifecycle.
• Strong ability to break complex problems into smaller parts.
• Ability to break complex problems into actionable processes and systems.

Responsibilities

• Own key customer value metrics and build playbooks for sales.
• Collaborate with various teams to ensure outstanding value delivery.
• Monitor and improve workflows for client satisfaction.
• Monitor and improve agentic workflows, including prompts, templates and workflows for customers.
• Collaborate with GTM and Customer Success to align on implementation and roadmap.

Skills

Growth marketing

Sales skills

Analytical thinking

Customer obsession

Metrics and dashboard understanding

Job description

About Loop

Loop is an agentic restaurant intelligence software that augments the back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. It deploys AI agents built by an in‑house team of AI engineers, strategists and subject‑matter experts into restaurant brands, bringing industry best practices to complex internal functions.

Loop has offices in San Francisco, New York, Tampa and India.

Loop is one of the fastest‑growing restaurant technology companies, powering several billion dollars in revenue today and scaling to serve 10+K restaurants within three years across some of the most recognizable brands in the USA, helping them grow their topline and bottomline.

Loop is built by a world‑class team of entrepreneurs, operators, leaders and AI engineers from different industries, ranging from cutting‑edge big‑tech, management consulting, investment banking and others across companies like Uber, Google, Amazon, McKinsey and others.

About the Role

As a Delivery Strategist in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop’s customers through our marketing product. Loop’s products power several billion dollars in revenue today and are poised to scale multifold over the next few years.

In this role, you will cross‑functionally impact our customer strategy by collaborating across functions such as Sales/ GTM, Product Operations, Product & Customer Success while owning key customer value metrics.

Responsibilities

• Ownership of key customer value metrics
• Building playbooks for the sales and customer support functions
• Ownership of all internal processes across analytics, product surfaces, content and communications across functions to ensure 10‑star value delivery to customers
• Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc.
• Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account

Eligibility / Fit

• Have at least 5‑8 years of experience in a marketing role in a direct‑to‑consumer brand or in the e‑commerce, CPG or the restaurant industry
• Have been a growth marketer across the lifecycle – acquisition, retention, reactivation and product marketing
• Are inherently a great salesperson – be it selling a product, idea, project, vision or anything else!
• Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them.
• Have the ability to think metrics, funnels and dashboards
• Have the ability to understand complex customer/business problem statements from the lens of business and can make tradeoffs and build for the right customer outcomes
• Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.
• Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.