Full-Time, Strategy & Operations

Loophq; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

A leading restaurant intelligence software firm seeks a Delivery Strategist to optimize customer outcomes and metrics for its marketing product. Candidates should have 5-8 years of growth marketing experience in E-commerce, CPG, or restaurant settings, with strong sales and problem-solving skills. The role involves ownership of customer value metrics, building sales playbooks, and improving workflows. The position offers a competitive salary between $120,000 and $180,000 annually.

Qualifications

• 5-8 years of experience in a marketing role within specific industries.
• Experience in growth marketing throughout the customer lifecycle.
• Ability to think critically about metrics and dashboards.

Responsibilities

• Own key customer value metrics.
• Build playbooks for sales and customer support.
• Ensure 10-star value delivery to customers.
• Improve internal processes for workflows.
• Collaborate with GTM/Customer Success teams.

Skills

Growth marketing

Problem-solving

Customer engagement

Sales skills

Metrics and analytics

Job description

About Loop

Loop is an agentic restaurant intelligence software that augments back office of restaurant chains by automating workflows and delivering intelligence across the finance, operations and marketing functions. Loop deploys AI agents built by our in-house team of AI engineers, strategists and subject matter experts into restaurant brands bringing industry best practices in handling complex internal functions. We have offices in San Francisco, New York, Tampa and India.

About the Role

As a Delivery strategist in the Strategy & Operations charter of Loop, you are a custodian of value delivered to Loop’s customers through our marketing product. Loop’s products power a few billion dollars in revenue today and are poised to scale multifold over the next few years. As the products and the scope of service expands, you are expected to be the value custodian of Loop’s enterprise customers, obsessing over customer outcomes and optimizing for key metrics like time to value, engagement & outcomes for the marketing product of Loop, TruROI.

Responsibilities

• Ownership of key customer value metrics
• Building playbooks for the sales and customer support functions
• Ownership of all internal processes across analytics, product surfaces, content and communications across functions to ensure 10-star value delivery to customers
• Ownership of internal processes needed to monitor and improve agentic workflows, not limited to evals, system prompts, creating templates and agentic workflows for customers, etc
• Collaborating with the GTM/ Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account

Eligibility / Fit

• Have at least 5-8 years of experience in a marketing role in a direct to consumer brand or in the E-commerce, CPG or the restaurant industry
• Have been a growth marketer across the lifecycle - acquisition, retention, reactivation and product marketing
• Are inherently a great sales person - be it selling a product, idea, project, vision or anything else!
• Have the ability to break fairly complex problems into smaller parts and build the necessary processes and systems around them.
• Have the ability to think metrics, funnels and dashboards
• Have the ability to understand complex customer/ business problem statements from the lens of business and can make tradeoffs and build for the right customer outcomes
• Demonstrate key cultural values of Loop across radical ownership, customer obsession and have the ability to lose no time & move fast on solving problems.
• Have a strong hunger for personal growth and wish to build and deploy products of the next generation at scale, as an operator or a founder.

$120,000 - $180,000 a year