Delivery Routing & Dispatch Coordinator

Metasys Technologies; Bethlehem (Northampton County); On-site; USD 42,000 - 54,000; Full time

Job summary

Metasys Technologies is seeking a detail-oriented Truck Dispatcher / Delivery Routing Coordinator in Bethlehem, PA to coordinate deliveries from the distribution center and manage returns of used equipment. The role requires experience in truck dispatching, route planning, and customer service, with proficiency in Microsoft Excel and Outlook; Oracle/Descartes/Kofax familiarity is a plus.

You will support multiple teams, update delivery systems, monitor ETAs, and help ensure on-time, accurate

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Experience in dispatching, truck routing, delivery coordination or logistics preferred.
• Proficiency in Microsoft Excel and Outlook.

Responsibilities

• Coordinate product deliveries from the distribution center to customers and arrange the return of used equipment.
• Create efficient truck routes and trip sheets to balance driver workloads, delivery schedules, and shipping costs.
• Update delivery systems with accurate shipping information and maintain order records.
• Use Oracle to update delivery information, enter notes, ship-confirm orders on delivery dates, and maintain documentation in the Oracle Repository.
• Prepare and print bills of lading and other required shipping documents.
• Monitor truck estimated times of arrival (ETAs) and communicate delivery updates to customers and internal teams.
• Send delivery notifications to the Order Processing team and email marketplaces with the following day's delivery schedules.
• Review, run, and close open-order reports to ensure orders are processed accurately and on time.
• Contact customers before deliveries when necessary and provide delivery time frames and authorization information.
• Coordinate truck route scheduling and rescheduling when delivery requirements or circumstances change.
• Request certificates of insurance and ensure the necessary shipping documents are completed and signed.
• Communicate with Sales, Order Processing, delivery drivers, customers, and third-party carriers to resolve delivery-related issues.
• Arrange service calls and coordinate with appropriate teams to address customer or delivery concerns.
• Identify customer needs, respond to inquiries, and direct requests to the appropriate departments.
• Provide backup support to the Senior Dispatcher when required.
• Support multiple business channels and perform additional duties as assigned.

Job description

Metasys Technologies is seeking a detail-oriented Truck Dispatcher / Delivery Routing Coordinator in Bethlehem, PA to coordinate deliveries from the distribution center and manage returns of used equipment. The role requires experience in truck dispatching, route planning, and customer service, with proficiency in Microsoft Excel and Outlook; Oracle/Descartes/Kofax familiarity is a plus.

You will support multiple teams, update delivery systems, monitor ETAs, and help ensure on-time, accurate