Delivery Prep & Customer Pickup Lead

Furniture Mart USA, Inc.; Sioux Falls (SD); On-site; USD 63,000 - 77,000; Full time

Job summary

Furniture Mart USA, Inc. is seeking a Delivery Prep & Customer Pick-Up (CPU) Manager to lead a hands-on team coordinating delivery prep and in-store customer pick-up operations. You will drive a positive customer experience while upholding safety standards and continuous improvement.

The role requires strong leadership, communication, and organization as you partner across departments to ensure efficient daily operations and exceptional service for customers.

Qualifications

• Experience leading, coaching, or developing a team.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Outlook, Word, and Excel.
• Ability to lift up to 100 lbs.
• Medical DOT card required.
• Must successfully pass a background check, MVR review, and drug screening.

Responsibilities

• Lead, coach, and develop team members in a supportive and accountable environment.
• Oversee delivery preparation, furniture loading, warehouse organization, and customer pick-up operations.
• Partner with team members to ensure efficient daily operations and excellent customer service.
• Resolve escalated customer concerns with professionalism and care.
• Maintain compliance with safety, DOT, and company standards.

Skills

Team leadership

Communication

Problem solving

Organizational skills

Multi-priority management

MS Office (Outlook/Word/Excel)

Lift up to 100 lbs

Medical DOT card

Background check / MVR / drug screen

Tools

Outlook

Word

Excel

Job description

Furniture Mart USA, Inc. is seeking a Delivery Prep & Customer Pick-Up (CPU) Manager to lead a hands-on team coordinating delivery prep and in-store customer pick-up operations. You will drive a positive customer experience while upholding safety standards and continuous improvement.

The role requires strong leadership, communication, and organization as you partner across departments to ensure efficient daily operations and exceptional service for customers.