Delivery Prep & Customer Pick-Up Manager

Furniture Mart USA, Inc.; Fridley (MN); On-site; USD 63,000 - 77,000; Full time

Job summary

Furniture Mart USA, Inc. in Fridley, MN, is seeking a hands-on Delivery Prep & Customer Pick-Up Manager to lead a team and ensure smooth daily operations. You will drive a positive customer experience by coaching staff, coordinating delivery prep, and managing pick-up processes.

The role emphasizes safety, compliance with DOT standards, and continuous improvement in a fast-paced retail environment. Strong communication and organizational skills are essential for success.

Qualifications

• Experience leading a team.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Outlook, Word, and Excel.
• Medical DOT card required; background check and MVR/drug screening.

Responsibilities

• Lead, coach, and develop team members in a supportive and accountable environment.
• Oversee delivery preparation, furniture loading, warehouse organization, and customer pick-up operations.
• Partner with team members to ensure efficient daily operations and excellent customer service.
• Resolve escalated customer concerns with professionalism and care.
• Maintain compliance with safety, DOT, and company standards.

Skills

Team leadership

Communication

Problem-solving

Organizational skills

Multitasking

Proficiency in MS Office

Tools

Outlook

Word

Excel

Job description

Delivery Prep & Customer Pick-Up (CPU) Manager

Schedule: Tuesday-Saturday

Position Summary

We're looking for a hands-on, people-focused leader to oversee delivery preparation and customer pick-up operations. In this role, you'll support a high-performing team, help create a positive customer experience, and drive operational excellence through collaboration, safety, and continuous improvement.

Compensation

Salary Range: $70,000+ annually, based on experience and qualifications.

What You’ll Do

• Lead, coach, and develop team members in a supportive and accountable environment.


• Oversee delivery preparation, furniture loading, warehouse organization, and customer pick-up operations.


• Partner with team members to ensure efficient daily operations and excellent customer service.


• Resolve escalated customer concerns with professionalism and care.


• Maintain compliance with safety, DOT, and company standards.

What We’re Looking For

• Experience leading, coaching, or developing a team.


• Strong communication, problem-solving, and organizational skills.


• Ability to manage multiple priorities in a fast-paced environment.


• Proficiency with Outlook, Word, and Excel.


• Ability to lift up to 100 lbs.


• Medical DOT card required.


• Must successfully pass a background check, MVR review, and drug screening.

Ideal Candidate

You are an approachable and supportive leader who enjoys helping others succeed. You build strong relationships, lead by example, and are committed to creating a positive experience f or both customers and team members while delivering strong operational results.