Delivery Prep & Customer Pick-Up Manager

Furniture Mart USA, Inc.; Sioux Falls (SD); On-site; USD 63,000 - 77,000; Full time

Job summary

Furniture Mart USA, Inc. is seeking a Delivery Prep & Customer Pick-Up (CPU) Manager to lead a hands-on team coordinating delivery prep and in-store customer pick-up operations. You will drive a positive customer experience while upholding safety standards and continuous improvement.

The role requires strong leadership, communication, and organization as you partner across departments to ensure efficient daily operations and exceptional service for customers.

Qualifications

• Experience leading, coaching, or developing a team.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Outlook, Word, and Excel.
• Ability to lift up to 100 lbs.
• Medical DOT card required.
• Must successfully pass a background check, MVR review, and drug screening.

Responsibilities

• Lead, coach, and develop team members in a supportive and accountable environment.
• Oversee delivery preparation, furniture loading, warehouse organization, and customer pick-up operations.
• Partner with team members to ensure efficient daily operations and excellent customer service.
• Resolve escalated customer concerns with professionalism and care.
• Maintain compliance with safety, DOT, and company standards.

Skills

Team leadership

Communication

Problem solving

Organizational skills

Multi-priority management

MS Office (Outlook/Word/Excel)

Lift up to 100 lbs

Medical DOT card

Background check / MVR / drug screen

Tools

Outlook

Word

Excel

Job description

Delivery Prep & Customer Pick-Up (CPU) Manager

Schedule: Tuesday-Saturday

Position Summary

We're looking for a hands-on, people-focused leader to oversee delivery preparation and customer pick-up operations. In this role, you'll support a high-performing team, help create a positive customer experience, and drive operational excellence through collaboration, safety, and continuous improvement.

Compensation

Salary Range: $70,000+ annually, based on experience and qualifications.

What You'll Do

• Lead, coach, and develop team members in a supportive and accountable environment.
• Oversee delivery preparation, furniture loading, warehouse organization, and customer pick-up operations.
• Partner with team members to ensure efficient daily operations and excellent customer service.
• Resolve escalated customer concerns with professionalism and care.
• Maintain compliance with safety, DOT, and company standards.

What We’re Looking For

• Experience leading, coaching, or developing a team.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Outlook, Word, and Excel.
• Ability to lift up to 100 lbs.
• Medical DOT card required.
• Must successfully pass a background check, MVR review, and drug screening.

Ideal Candidate

You are an approachable and supportive leader who enjoys helping others succeed. You build strong relationships, lead by example, and are committed to creating a positive experience for both customers and team members while delivering strong operational results.