Customer Pick Ups Team Lead

Homemakers Furniture Inc.; Urbandale (IA); On-site; USD 26,000 - 37,000; Full time

Job summary

Homemakers Furniture Inc. in Urbandale, IA is seeking a Customer Pick-Ups Team Lead to coordinate daily pick-up workflow, assist teammates, and ensure a safe, positive customer experience.

This hands-on role includes loading customers' furniture into vehicles, verifying orders, and keeping staging areas organized. You will also support returns and exchanges, handle truck returns, and help maintain service levels across departments.

Qualifications

• Able to work in a fast-paced environment with high customer contact.
• Positive/helpful attitude towards management, co-workers and customers.
• Ability to work a varied schedule, including nights, weekends and/or early morning hours based on business needs.
• Able to work at varying heights.
• Self-motivated.
• Respectful.

Responsibilities

• Coordinate daily customer pick-up workflow and task assignments.
• Ensure pick-up orders are wrapped, tagged, staged, and ready prior to customer arrival.
• Load furniture into customer vehicles safely and securely, following proper lifting and loading procedures.
• Verify items are correctly identified and matched to customer orders.
• Assist with resolving order issues prior to or during customer arrival.
• Support processing of customer returns and exchanges when required.
• Assist with unloading and handling truck returns as directed.
• Maintain organized, clean, and customer-ready pick-up and staging areas.

Skills

Team leadership

Customer service

Safety-conscious

Communication

Physical stamina

Problem solving

Tools

Forklift operation

Job description

Description

Job Summary:

The Customer Pick-Ups Team Lead supports daily operations within the Customer Pick-Ups department by coordinating floor execution, assisting team members, and ensuring a positive customer experience. This role is hands-on and actively involved in loading customer vehicles with furniture, ensuring products are handled safely, accurately, and efficiently.

In addition to customer pick-ups, the Team Lead assists with customer returns, exchanges, and truck returns as needed to support overall workflow, maintain service levels, and ensure smooth product flow across departments.

Schedule: Will include both weekend days

Pay: $23 per hour

Key Responsibilities:

Daily Floor Execution

• Coordinate daily customer pick-up workflow and task assignments.
• Ensure pick-up orders are wrapped, tagged, staged, and ready prior to customer arrival.
• Load furniture into customer vehicles safely and securely, following proper lifting and loading procedures.
• Verify items are correctly identified and matched to customer orders.
• Assist with resolving order issues prior to or during customer arrival.
• Support processing of customer returns and exchanges when required.
• Assist with unloading and handling truck returns as directed.
• Maintain organized, clean, and customer-ready pick-up and staging areas.

Customer Experience

• Greet and assist customers during the pick-up and return process.
• Clearly communicate loading procedures, safety expectations, and next steps with customers.
• Ensure customers receive the correct items in a timely, professional, and courteous manner.
• Address minor customer concerns and escalation issues to management when appropriate.
• Maintain professionalism and composure during high-volume and peak periods.

Qualifications:

• Able to work in a fast-paced environment with high customer contact.
• Positive/helpful attitude towards management, co-workers and customers.
• Ability to work a varied schedule, including nights, weekends and/or early morning hours based on business needs.
• Able to work at varying heights.
• Self-motivated.
• Respectful.

Physical & Environmental Expectations:

• Stand and walk for extended periods.
• Lift, push, pull, and maneuver products and equipment weighing up to 150 lbs.
• Repetitive bending, lifting, and arm movements.
• Operate forklifts and work at varying heights.
• Work indoors and outdoors in warehouse conditions including noise, dust, and temperature changes.