Delivery Prep & Customer Pick-Up Lead — People-First Ops

Furniture Mart USA, Inc.; Fridley (MN); Sur place; USD 63 000 - 77 000; Plein temps

Résumé du poste

Furniture Mart USA, Inc. in Fridley, MN, is seeking a hands-on Delivery Prep & Customer Pick-Up Manager to lead a team and ensure smooth daily operations. You will drive a positive customer experience by coaching staff, coordinating delivery prep, and managing pick-up processes.

The role emphasizes safety, compliance with DOT standards, and continuous improvement in a fast-paced retail environment. Strong communication and organizational skills are essential for success.

Qualifications

• Experience leading a team.
• Strong communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Outlook, Word, and Excel.
• Medical DOT card required; background check and MVR/drug screening.

Responsabilités

• Lead, coach, and develop team members in a supportive and accountable environment.
• Oversee delivery preparation, furniture loading, warehouse organization, and customer pick-up operations.
• Partner with team members to ensure efficient daily operations and excellent customer service.
• Resolve escalated customer concerns with professionalism and care.
• Maintain compliance with safety, DOT, and company standards.

Connaissances

Team leadership

Communication

Problem-solving

Organizational skills

Multitasking

Proficiency in MS Office

Outils

Outlook

Word

Excel

Description du poste

Furniture Mart USA, Inc. in Fridley, MN, is seeking a hands-on Delivery Prep & Customer Pick-Up Manager to lead a team and ensure smooth daily operations. You will drive a positive customer experience by coaching staff, coordinating delivery prep, and managing pick-up processes.

The role emphasizes safety, compliance with DOT standards, and continuous improvement in a fast-paced retail environment. Strong communication and organizational skills are essential for success.