Delivery Operations Representative

ManpowerGroup; Madison (WI); Remote; USD 48,000 - 55,000; Full time

Job summary

ManpowerGroup is seeking a Delivery Operations Representative to support instructor sourcing, recruitment, onboarding, and program readiness for growing technical training programs.

You will identify qualified contract instructors, lead end-to-end workstreams, collaborate with cross-functional teams, and coordinate evaluations and onboarding to ensure timely delivery.

This remote role requires a college degree and strong organizational, communication, and proactive mindset to drive results.

Qualifications

• College degree is required.
• Strong organizational skills and attention to detail.
• Experience coordinating multi-stakeholder workstreams.
• Ability to translate priorities into actionable plans.

Responsibilities

• Identify, source, and engage qualified contract instructors across technical disciplines.
• Lead end-to-end project management for instructor workstreams with defined scope and timelines.
• Collaborate with Product, Sales, and training leads to align priorities and support launches.
• Support candidate evaluation and interviewing with hiring managers and SMEs.
• Manage onboarding and operational readiness, including documentation and scheduling.

Skills

Organizational skills

Clear communication

Proactive mindset

Sourcing experience

Recruitment experience

Education

College degree

Job description

Our client, a technical training and delivery organization, is seeking a Delivery Operations Representative to join their team. As a Delivery Operations Representative, you will be part of the Delivery Operations team supporting instructor sourcing, recruitment, onboarding, and operational readiness for growing technical training programs. The ideal candidate will have strong organizational skills, clear communication, and a proactive, results-driven mindset that will align successfully in the organization.

Job Title: Delivery Operations Representative

Location: Remote

Pay Range: $$35-40/hr on W2

What's the Job?

• Identify, source, and engage highly qualified contract instructors across technical disciplines such as cloud computing, cybersecurity, data science, AI, and software engineering.
• Lead end-to-end project management for instructor-related workstreams, including defining scope, establishing timelines, coordinating resources, tracking milestones, and ensuring deliverables are completed on time and within scope.
• Collaborate with cross-functional stakeholders (including Product, Sales, and training leads) to understand business needs, align priorities, communicate updates, and support successful program launches and ongoing operations.
• Support candidate evaluation and selection by partnering with hiring managers and subject-matter experts to define instructor qualifications, coordinate interviews and technical assessments, and identify qualified candidates.
• Manage instructor onboarding and operational readiness, including documentation, credential verification, contracting coordination, scheduling, and ensuring instructors are prepared to support training programs.

What's Needed?

• College/university degree (required).
• Strong organizational skills and results-driven execution, with the ability to manage multiple priorities and deliver outcomes on time and within scope.
• Experience managing complex workstreams and coordinating cross-functional stakeholders, with sound judgment and strong attention to detail.
• Clear communication skills and the ability to translate priorities into actionable plans.
• Proactive mindset and experience supporting sourcing, recruitment, project management, or operations (at least 2 years preferred; junior candidates may be considered if they have the relevant skills and background).

What's in it for me?

• Opportunity to support the growth of technical training programs by building and maintaining a pipeline of qualified contract instructor talent.
• Role focused on operational excellence, process improvement, and scalable solutions that increase efficiency and accuracy.
• Chance to coordinate end-to-end work from instructor sourcing through onboarding and program readiness.
• Collaborative environment working with cross-functional teams to align priorities and support program delivery.
• Potential for extension based on background and experience.

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year – all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.