Delivery Operations Manager

Paylocity

Sussex (WI)

On-site

USD 90,000 - 110,000

Full time

2 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Health Insurance

Dental Insurance

401k Savings Plan

Company Paid Life Insurance

Short/Long Term Disability Insurance

Flexible Spending Benefits

Paid Time-Off

Job summary

Frank Beverage Group in Sussex, WI is seeking a Delivery Manager to provide strategic and operational leadership for the delivery department. You will oversee routing, staffing, and driver performance to ensure products are delivered to customers accurately and on time, while upholding brand standards and regulatory compliance.

The role requires 3-5 years in logistics with a CDL and experience leading multi-functional teams.

Qualifications

Minimum 3-5 years of progressive experience in logistics, distribution, retail operations, or related field, with supervisory or multi-unit leadership experience.
Beverage industry experience preferred.
Class A CDL required.
Strong working knowledge of route logistics, delivery operations, dynamic scheduling, resource management, and compliance regulations.
Experience leading multi-functional teams and managing leaders.
Proficiency in logistics software, Microsoft Office, and performance reporting tools.

Responsibilities

Manage driver supervisors and the delivery team to ensure products are delivered accurately and on time, serving as an escalation point for issues beyond the driver supervisors’ scope.
Collaborate with the Fleet Manager to ensure delivery equipment is well-maintained and operational.
Lead the hiring and selection process for delivery personnel and manage department headcount, including seasonal personnel needs.
Ensure all drivers and department personnel receive thorough and consistent role-based training by knowledgeable department leaders.
Identify and implement improvements in delivery operations to include routing, customer service, staffing, and employee relations to increase efficiency and effectiveness.
Ensure compliance with company and regulatory policies (Safety, OSHA, DOT, FMCSA, Employee Handbook, and Driver Policy).
Review and adjust delivery schedules daily in collaboration with the routing coordinator, ensuring efficient routes and balancing driver hours, mileage, and available help if needed.
Work with department leadership to coordinate and holiday, off-day, and urgent delivery schedules.
Act as a liaison between the delivery department and other departments, facilitating problem resolution and addressing company needs.
Conduct and lead regular driver meetings.
Monitor the operating and safety effectiveness of the delivery department using installed vehicle hardware (Lytx, Geotab), and provide any recommended changes, coaching, and accountability for trends and events deemed unsafe to leadership or department personnel.
Assist with training personnel in the use of pallet jacks and other equipment, both within and outside the delivery department.
Manage and approve department payroll, work hours, absences, and overtime accumulation.
Identify and institute problem resolution strategies for both internal and external sources.
Allocate resources based on company needs, assigning tasks beyond traditional department schedules.
Oversee the annual performance review process for the delivery team.
Develop and assign content for professional growth and continued education for delivery personnel.
Perform special assignments as needed, potentially including after-hours issue resolution and management requests.
Perform additional duties as assigned.