Delivery Operations Leader - Team Coach & Customer Experience

Raymour & Flanigan Furniture and Mattresses; York (York County); On-site; USD 60,000 - 90,000; Full time

Job summary

Raymour & Flanigan Furniture and Mattresses seeks an experienced operations leader to provide guidance to delivery teams and warehouse staff. The role emphasizes safety, efficiency, and customer experience across service centers, distribution centers, showrooms, and customers.

Ideal candidates will have an associates degree, strong analytical and communication skills, and the ability to train and coach staff while implementing company policies.

Qualifications

• Associates degree preferred.
• Operational management experience a plus.
• Analytical and critical thinking skills.
• Must have professional communication, interpersonal and organizational skills.
• Proficient computer skills with the ability to learn new programs.
• Knowledge of computer Routing System, preferred.

Responsibilities

• Accountable for commitment to Raymour and Flanigan's safety procedures and guidelines.
• Provide leadership to customer delivery teams and warehouse associates.
• Consistently maintain energy, enthusiasm, and ambition to flourish within a team environment.
• Proven ability to foster partnerships and establish realistic goals.
• Training, coaching and developing people.
• Communicate timely and professionally with our service centers, distribution centers, showrooms & customers.
• Enhance the customers' shopping experience.
• Implement company policies and procedures.
• Perform additional functions that may be assigned at the discretion of management.

Skills

Leadership

Communication skills

Interpersonal skills

Organizational skills

Analytical thinking

Critical thinking

Proficient computer skills

Routing System knowledge

Education

Associates degree

Tools

Routing System

Job description

Raymour & Flanigan Furniture and Mattresses seeks an experienced operations leader to provide guidance to delivery teams and warehouse staff. The role emphasizes safety, efficiency, and customer experience across service centers, distribution centers, showrooms, and customers.

Ideal candidates will have an associates degree, strong analytical and communication skills, and the ability to train and coach staff while implementing company policies.