Delivery Operations Lead: Route Planning & Driver Coaching

HD Supply Management; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

HD Supply in Grand Rapids is seeking a transportation team member who facilitates load management and dispatching of all dedicated drivers. The role trains and supports new and existing associates on the transportation team and requires operating a company or rental vehicle.

The position also involves monitoring MVRs and maintaining a valid driver's license to ensure safety and compliance. The role emphasizes efficient route planning, accurate manifests, and delivering customer orders with

Qualifications

• Experience delivering merchandise to customers by box truck or similar vehicle.
• 3+ years operating material handling equipment.
• No more than 2 minor accidents in the past rolling 3 years.
• No more than 2 moving violations in the past rolling 3 years.
• Wholesale distribution experience.

Responsibilities

• Coordinates the loading and dispatching of all driver routes.
• Oversees pre- and post-trip inspections in accordance with DOT regulations and internal policies and procedures.
• Conducts daily route planning and optimization for drivers.
• Serves as the primary point-of-contact for all driver-related issues.
• Coaches and trains new and existing drivers on policies and procedures and provides feedback to management on team performance.
• Reviews order manifests to ensure customer orders and daily routes are complete and accurate.
• Delivers customer orders within a service area, including interfacing with customers on order issues. Provides exceptional customer service by being polite and professional during deliveries.
• Provides feedback to management on escalated customer service and sales-related concerns.
• Performs other duties and tasks as assigned.

Skills

Delivery experience

Material handling equipment

MVR monitoring

Wholesale distribution experience

Education

Associate degree or technical certification

Job description

HD Supply in Grand Rapids is seeking a transportation team member who facilitates load management and dispatching of all dedicated drivers. The role trains and supports new and existing associates on the transportation team and requires operating a company or rental vehicle.

The position also involves monitoring MVRs and maintaining a valid driver's license to ensure safety and compliance. The role emphasizes efficient route planning, accurate manifests, and delivering customer orders with