Delivery Operations Lead PSA & Partner Programs

Moveworks

Mountain View, Northern (CA, KY)

Hybrid

USD 120,000 - 160,000

Full time

31 hours ago

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Job summary

Moveworks is seeking a Services Delivery Operations Manager to own day‑to‑day operational backbone for deployments with major enterprises. You will manage PSA tooling, staffing, capacity planning, and partner subcontracting while aligning delivery with leadership strategy.

You will connect the delivery organization with partners, optimize workflows, and build scalable operating rhythms as the business grows, working across Professional Services, Customer Success, Finance, Sales, and Partner

Qualifications

3–5 years in Professional Services Operations, Revenue Operations, Partner Operations, PMO operations, or with a related SaaS delivery operations role.
Hands-on proficiency with PSA, CRM, or project delivery systems; Rocketlane experience is strongly preferred, with Kantata, Certinia/FinancialForce, Salesforce, or comparable platforms also valuable.
Experience applying AI-enabled tools or automation to improve operating workflows, decision support, reporting, or productivity within a services or customer-facing function.

Responsibilities

Administer and optimize Rocketlane PSA: configuration, project setup, onboarding, workflow hygiene, and handoffs; troubleshoot issues and improve data quality.
Lead services resource management: staffing, capacity planning, utilization visibility, backlog alignment, and capacity-to-demand planning.