Delivery Operations Lead - Dispatch & Training

HD Supply Management, LLC; Fort Myers (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

HD Supply Management, LLC is seeking a transportation dispatcher to oversee load management and drive efficient service across our driver network in Fort Myers, FL. The role includes dispatching, supervising, and ensuring compliance with MVR standards and licensing.

The incumbent will train new drivers, coordinate daily routes, and liaise with customers to resolve issues while supporting management with performance feedback and process improvements.

Qualifications

• 3+ years delivering merchandise using box trucks or similar vehicles.
• 3+ years operating material handling equipment.
• Maintain an acceptable MVR and valid driver’s license.

Responsibilities

• Coordinates the loading and dispatching of all driver routes.
• Oversees pre- and post-trip inspections in accordance with DOT regulations and internal policies.
• Conducts daily route planning and optimization for drivers.
• Serves as the primary point-of-contact for all driver-related issues.
• Coaches and trains new and existing drivers on policies and procedures and provides feedback to management on team performance.
• Reviews order manifests to ensure customer orders and daily routes are complete and accurate.
• Delivers customer orders within a service area, interfacing with customers on order issues.
• Provides feedback to management on escalated customer service and sales-related concerns.

Skills

Delivery experience

MHE operation

Clean driving record

Wholesale distribution experience

Education

Technical certification or associate degree

Job description

HD Supply Management, LLC is seeking a transportation dispatcher to oversee load management and drive efficient service across our driver network in Fort Myers, FL. The role includes dispatching, supervising, and ensuring compliance with MVR standards and licensing.

The incumbent will train new drivers, coordinate daily routes, and liaise with customers to resolve issues while supporting management with performance feedback and process improvements.