Delivery Operations Lead & Customer Experience Coach

Domino's; Roanoke Rapids (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Domino's in Roanoke Rapids, NC is seeking a store operations leader to supervise delivery drivers and customer service reps. You will ensure orders are expedited, staffing matches daily needs, and openings/closings are executed with accuracy.

You will promote promotions, maintain grooming standards, and deliver top-notch customer service both in person and over the phone. You will also handle end-of-day deposits, perform nightly inventory, and assist with routing to maximize on-time deliveries

Responsibilities

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Job description

Domino's in Roanoke Rapids, NC is seeking a store operations leader to supervise delivery drivers and customer service reps. You will ensure orders are expedited, staffing matches daily needs, and openings/closings are executed with accuracy.

You will promote promotions, maintain grooming standards, and deliver top-notch customer service both in person and over the phone. You will also handle end-of-day deposits, perform nightly inventory, and assist with routing to maximize on-time deliveries