Delivery Operations Lead — Customer Experience

Domino's; Raleigh (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Domino's in Raleigh is seeking a store operations leader to guide delivery drivers and customer service reps, ensuring fast, accurate orders and a professional front of house. You will manage schedules, handle nightly deposits, and perform inventories to prevent stockouts or overages.

You will open and set up the store for on-time order intake, maintain grooming and appearance standards, and actively promote pizzas, specials, and promotions while resolving customer concerns to keep them as

Qualifications

• Experience leading a team of delivery drivers and CSRs.
• Proven ability to manage staffing and end-of-shift deposits.
• Ability to open/close store operations and inventory
• Customer service focus with conflict resolution skills.

Responsibilities

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions

Skills

Team leadership

Staffing management

Cash handling

Inventory control

Opening/closing execution

Customer service

Dispute resolution

Routing optimization

Vehicle inspections

Upselling/promotions

Job description

Domino's in Raleigh is seeking a store operations leader to guide delivery drivers and customer service reps, ensuring fast, accurate orders and a professional front of house. You will manage schedules, handle nightly deposits, and perform inventories to prevent stockouts or overages.

You will open and set up the store for on-time order intake, maintain grooming and appearance standards, and actively promote pizzas, specials, and promotions while resolving customer concerns to keep them as