Delivery Operations Lead: Fast, Accurate, Customer-Focused

Domino's; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino's in Raleigh, NC is seeking a Store Supervisor to lead a team of delivery drivers and CSRs, ensuring orders are expedited quickly and correctly. You will maintain staffing levels, handle end-of-night deposits and nightly inventory, and ensure the store opens on time and is prepared to receive orders promptly.

The role demands a strong sense of urgency, dispute-resolution skills, and the ability to ensure customer satisfaction.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions

Job description

Domino's in Raleigh, NC is seeking a Store Supervisor to lead a team of delivery drivers and CSRs, ensuring orders are expedited quickly and correctly. You will maintain staffing levels, handle end-of-night deposits and nightly inventory, and ensure the store opens on time and is prepared to receive orders promptly.

The role demands a strong sense of urgency, dispute-resolution skills, and the ability to ensure customer satisfaction.