Store Operations Lead - Delivery & Customer Experience

Domino's; Sharpsburg (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Domino's in Sharpsburg, NC is seeking an Assistant Manager (08836) to lead a team of delivery drivers and customer service reps, ensuring accurate and fast order fulfillment. The role includes opening/closing duties, inventory, banking, and staff management.

You will ensure proper store setup, monitor grooming and appearance, and resolve customer issues to foster repeat business. This full-time position emphasizes teamwork, urgency, and excellent service.

Responsibilities

• Lead a team of delivery drivers and CSR's to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of the business at any point of the day.
• When closing, responsible for end of the night bank deposits.
• When closing, responsible for doing a nightly product inventory count.
• When opening, ensure the store is set up properly and ready to receive orders upon time of open.
• Foster and project a sense of urgency with each and every order.
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Ensure vehicles used for delivery pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout.
• Provide quality customer service to internal and external customers both over the phone and in person.
• Ability to speak and write clearly and comprehension of using a computer based order entry system.
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Job description

Domino's in Sharpsburg, NC is seeking an Assistant Manager (08836) to lead a team of delivery drivers and customer service reps, ensuring accurate and fast order fulfillment. The role includes opening/closing duties, inventory, banking, and staff management.

You will ensure proper store setup, monitor grooming and appearance, and resolve customer issues to foster repeat business. This full-time position emphasizes teamwork, urgency, and excellent service.