Delivery Operations Lead

Domino's Pizza; Fuquay-Varina (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Domino's Pizza in Fuquay-Varina, NC is seeking a store lead to coordinate delivery drivers and CSRs, ensuring orders are processed accurately and quickly.

You will manage staffing, perform nightly deposits and inventory, oversee opening and closing duties, and promote pizza specials while maintaining brand standards. Strong customer service, cash handling, and routing coordination are essential.

Qualifications

• Proven ability to lead a team and coordinate shifts.
• Strong customer service mindset and problem-solving skills.
• Experience handling cash, deposits, and receipts.
• Ability to plan routing and ensure timely deliveries.

Responsibilities

• Lead a team of delivery drivers and CSRs to ensure orders are expedited quickly and correctly.
• Maintain staffing levels that mirror the needs of the business at any point of the day.
• When closing, responsible for end of night bank deposits.
• When closing, responsible for doing a nightly product inventory count.
• When opening, ensure the store is set up properly and ready to receive orders upon time of open.
• Foster and project a sense of urgency with each and every order.
• Dispute resolution to ensure unhappy customers become returning customers.
• Collect money and signed credit card receipts from delivery drivers at the end of their shift.
• Ensure delivery vehicles pass inspection, both mechanically and visually.
• Assist with routing delivery drivers to maximize service while maintaining Domino's standards.
• Uphold Domino's standards of grooming, uniform, and appearance.
• Promote pizza products, specials, and promotions.

Skills

Team leadership

Customer service

Cash handling

Routing coordination

Job description

Domino's Pizza in Fuquay-Varina, NC is seeking a store lead to coordinate delivery drivers and CSRs, ensuring orders are processed accurately and quickly.

You will manage staffing, perform nightly deposits and inventory, oversee opening and closing duties, and promote pizza specials while maintaining brand standards. Strong customer service, cash handling, and routing coordination are essential.