Delivery Operations & Dispatch Specialist

Gardner--white-Furnitur; Auburn Hills (MI); Sur place; USD 32 000 - 43 000; Plein temps

Résumé du poste

Gardner-White Furnitur seeks a Delivery Assistant to ensure efficient load-out operations using DispatchTrack, monitor routes, and generate daily reports for coaching. The role involves real-time tracking of delivery trucks and timely resolution of issues to uphold service standards.

The ideal candidate will input and verify driver data, adjust schedules, and collaborate with stores and customer experience teams to improve delivery outcomes.

Qualifications

• High School Diploma or GED completed.
• Must be 18 years of age.
• Strong computer skills with Microsoft Office.
• Attention to detail.
• Skilled in verbal and written communication.

Responsabilités

• Input driver/helper names in DispatchTrack for Gardner-White routes and add truck numbers.
• Adjust routes and modify time frames in DispatchTrack.
• Create and route overflow trucks in DispatchTrack when necessary.
• Manage DOT-related tasks with the third-party vendor and renew licenses and medical cards.
• Communicate with customers to resolve issues and offer compensation or service when needed.
• Review orders for Not Home reports to minimize failed deliveries.

Connaissances

Attention to detail

Verbal and written communication

Flexibility

Punctuality

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

Gardner-White Furnitur seeks a Delivery Assistant to ensure efficient load-out operations using DispatchTrack, monitor routes, and generate daily reports for coaching. The role involves real-time tracking of delivery trucks and timely resolution of issues to uphold service standards.

The ideal candidate will input and verify driver data, adjust schedules, and collaborate with stores and customer experience teams to improve delivery outcomes.