Delivery Operations Director

Pinnacle Propane; Irving (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, vision & dental insurance

Life insurance

Volunteer day

PTO & holidays

Retirement plan

Job summary

Pinnacle Propane, LLC is seeking a Director of Logistics in Irving, TX to own end-to-end routing, dispatch, and delivery execution for assigned territories. You will drive safety, efficiency, and customer commitments while coordinating with Field Operations, Customer Care, HSSE, and Commercial teams.

The role emphasizes leadership, governance, and continuous improvement of routing standards, with accountability for delivery performance, asset utilization, and fleet readiness.

Qualifications

• Associate’s or Bachelor’s degree in Logistics, Supply Chain, Transportation, Business Administration, or related field preferred; equivalent work experience may be considered.
• Five or more years of experience in routing, transportation, dispatch, delivery operations, or logistics management.
• Previous leadership or supervisory experience required.
• Working knowledge of DOT regulations, transportation compliance, dynamic routing platforms, and fleet management systems.
• Strong analytical, communication, problem-solving, coaching, and cross-functional collaboration skills, including use of AI-enabled support tools.

Responsibilities

• Set the strategic direction and operating cadence for delivery planning, route optimization, and service execution across assigned territories, ensuring alignment with safety, customer service, cost, and productivity objectives.
• Establish governance, performance standards, and escalation protocols for daily delivery execution, including real-time decision-making related to customer priority, weather, equipment availability, staffing, inventory constraints, and operational risk.
• Lead cross-functional coordination with Router/Dispatchers, Field Operations, Customer Care, Commercial, HSSE, and leadership teams to resolve delivery exceptions, address systemic issues, and protect customer commitments.
• Own delivery performance management by reviewing route adherence, missed deliveries, productivity, fleet utilization, delivery exceptions, and customer-impact trends; sponsor corrective action plans and ensure sustained follow-through.
• Develop, maintain, and continuously improve standardized routing, dispatch, missed delivery, customer communication, tank monitoring, and delivery execution processes, tools, training materials, and job aids.
• Provide leadership, coaching, and accountability for assigned logistics personnel and matrix partners, building organizational capability, reinforcing process discipline, and promoting a culture of safety, customer ownership, operational excellence, and continuous improvement.
• Oversee daily tactical logistics execution, including route review, dispatch coordination, missed delivery triage, tank monitor exception follow-up, urgent customer delivery needs, weather or supply-related service adjustments, driver and equipment availability constraints, and same-day escalation management to ensure safe, timely, and cost-effective delivery outcomes.

Skills

Leadership

Analytical thinking

Cross-functional collaboration

Communication

Coaching

Education

Associate’s or Bachelor’s degree in Logistics, Supply Chain, Transportation, or related field

Tools

AI-enabled support tools

Dynamic routing platforms

Fleet management systems

Job description

Pinnacle Propane, LLC is seeking a Director of Logistics in Irving, TX to own end-to-end routing, dispatch, and delivery execution for assigned territories. You will drive safety, efficiency, and customer commitments while coordinating with Field Operations, Customer Care, HSSE, and Commercial teams.

The role emphasizes leadership, governance, and continuous improvement of routing standards, with accountability for delivery performance, asset utilization, and fleet readiness.