Delivery Operations Coordinator — Route & Quality Champion

WeBox; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

WeBox seeks a proactive Logistics Operations Coordinator to ensure seamless delivery operations, focusing on customer satisfaction, operational excellence, and efficiency. The role requires a tech-savvy, flexible professional who can manage last-minute changes while upholding our values of transparency, resilience, and accountability.

The successful candidate will coordinate route planning, train drivers on the Driver App, and support corporate clients on-site.

Qualifications

• 2–3 years of delivery platform experience.

Responsibilities

• Route & Process Optimization: support route planning and identify improvements to streamline delivery and sorting processes.
• Driver & Partner Support: train and assist drivers with the Driver App, troubleshoot and install printers, and provide vehicle management.
• Corporate & Onsite Support: offer on-site assistance for corporate clients, support daily operations, and uphold food safety and quality standards.
• Inventory & Audits: conduct inventory management and daily audits, track materials, and support kitchen and equipment maintenance.
• Team Development: assist with recruiting and training for sorting and driver workforce.
• Quality Assurance: maintain and ensure compliance with quality standards and on-time delivery (OTD).
• Additional Tasks: perform other responsibilities as assigned to support operational needs.

Skills

Team-oriented

Responsive

Organized

Customer-facing

Communication

Tools

Google Workspace

Project management tools

Job description

WeBox seeks a proactive Logistics Operations Coordinator to ensure seamless delivery operations, focusing on customer satisfaction, operational excellence, and efficiency. The role requires a tech-savvy, flexible professional who can manage last-minute changes while upholding our values of transparency, resilience, and accountability.

The successful candidate will coordinate route planning, train drivers on the Driver App, and support corporate clients on-site.