Food Delivery Operations Coordinator

WeBox; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

WeBox seeks a proactive Logistics Operations Coordinator to ensure seamless delivery operations, focusing on customer satisfaction, operational excellence, and efficiency. The role requires a tech-savvy, flexible professional who can manage last-minute changes while upholding our values of transparency, resilience, and accountability.

The successful candidate will coordinate route planning, train drivers on the Driver App, and support corporate clients on-site.

Qualifications

• 2–3 years of delivery platform experience.

Responsibilities

• Route & Process Optimization: support route planning and identify improvements to streamline delivery and sorting processes.
• Driver & Partner Support: train and assist drivers with the Driver App, troubleshoot and install printers, and provide vehicle management.
• Corporate & Onsite Support: offer on-site assistance for corporate clients, support daily operations, and uphold food safety and quality standards.
• Inventory & Audits: conduct inventory management and daily audits, track materials, and support kitchen and equipment maintenance.
• Team Development: assist with recruiting and training for sorting and driver workforce.
• Quality Assurance: maintain and ensure compliance with quality standards and on-time delivery (OTD).
• Additional Tasks: perform other responsibilities as assigned to support operational needs.

Skills

Team-oriented

Responsive

Organized

Customer-facing

Communication

Tools

Google Workspace

Project management tools

Job description

About Our Company

WeBox is the leading intelligent marketplace delivering personalized group orders.
WeBox is driven by three core principles: customers first, value the strivers, and build with partners.

Our Mission and Vision

WeBox strives to deliver personalized group orders, ensuring that every group member enjoys the happiness of delivery.By 2032, we will achieve $1 billion in revenue by leveraging technology to become a leading provider of intelligent and sustainable solutions for group orders.

Job Summary

WeBox, the leading intelligent marketplace for personalized group orders, is seeking a proactive and resourceful Logistics Operations Coordinator to join our team. This role ensures seamless delivery operations, focusing on customer satisfaction, operational excellence, and efficiency. We're looking for someone flexible and tech-savvy who thrives in a fast-paced environment, manages last-minute changes, and embodies our values of transparency, resilience, and accountability.

Core Responsibilities

• Route & Process Optimization: Provide support for route planning and identify key improvements to streamline delivery and sorting processes.
• Driver & Partner Support: Train and assist drivers with our Driver App, troubleshoot and install printers, and provide vehicle management.
• Corporate & Onsite Support: Offer on-site assistance for corporate clients, support daily operations, and uphold food safety and quality standards.
• Inventory & Audits: Conduct inventory management and daily audits, track materials, and support kitchen and equipment maintenance.
• Team Development : Assist with recruiting and training for sorting and driver workforce.
• Quality Assurance : Maintain and ensure compliance with quality standards and on-time delivery (OTD).
• Additional Tasks : Perform other responsibilities as assigned to support operational needs.

Requirements

• Experience : 2–3 years of delivery platform experience.
• Professional Skills : Team-oriented, responsive, organized, with excellent customer-facing and communication abilities.
• Technical Skills : Proficient in Google Workspace and project management tools.
• Personality : Professional, punctual, with an upbeat attitude and continuous improvement mindset.
• Organization : Detail-oriented and consistent in reviewing work before delivery.
• Language : Fluent in English; Spanish is a plus.
• With restaurant supervisor experience is a plus.

Equal Opportunity Employer

WeBox is an equal-opportunity employer committed to hiring based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Note:

• The base salary for this position will be determined based on the candidate's level of experience and qualifications.
• This job description offers a general overview and may not encompass all responsibilities, tasks, or skills required. Additional duties may be assigned to meet the company's evolving needs.