Delivery Operations Coordinator

Iberia Foods LLC; Palmer (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Iberia Foods LLC in Palmer, MA is seeking a reliable Driver Coordinator to oversee daily delivery operations, optimize routes, and ensure timely, compliant shipments. You will be the central point of contact for drivers and customers.

The role requires at least a high school diploma and 2+ years in dispatch or logistics. Proficiency with dispatch software, GPS tracking, and MS Office is important. Flexibility for evenings and weekends is expected.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2+ years in dispatch, logistics, or transportation coordination in food delivery.
• Strong knowledge of local delivery area and routing best practices.
• Proficient with dispatch software, GPS tracking, and MS Office.

Responsibilities

• Plan and optimize daily routes for multiple drivers, considering windows, traffic, and vehicle capacity.
• Assign routes with clear instructions and documentation.
• Monitor driver progress and address delays or issues promptly.
• Communicate with drivers, customers, and internal teams about schedules and changes.
• Resolve driver issues including breakdowns and delivery discrepancies.
• Ensure DOT regulations and safety policies are followed.
• Maintain records of deliveries, mileage, fuel, and performance.
• Assist with dispatching and scheduling new orders as needed.
• Conduct regular check-ins with drivers to ensure satisfaction.
• Prepare daily, weekly, and monthly performance reports.

Skills

Dispatch software

GPS tracking

Microsoft Excel

Communication

Problem-solving

Organization

Multitasking

Education

High school diploma

Associate's degree in logistics

Tools

Dispatching software

GPS tracking systems

Microsoft Office Suite

Job description

Iberia Foods LLC in Palmer, MA is seeking a reliable Driver Coordinator to oversee daily delivery operations, optimize routes, and ensure timely, compliant shipments. You will be the central point of contact for drivers and customers.

The role requires at least a high school diploma and 2+ years in dispatch or logistics. Proficiency with dispatch software, GPS tracking, and MS Office is important. Flexibility for evenings and weekends is expected.