Delivery Operations Analyst

Sun Communities & Sun Outdoors; Southfield (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) Plan with Sun matching

Paid Time Off

Vacation RV Site Discounts

Employee Assistance Program

Tuition Reimbursement

Life, Dependent Life Insurance

On-Site Fitness Center

Dental and Vision Plans

Health and Prescription Coverage

Parental Leave

Job summary

Sun Communities & Sun Outdoors is seeking a Delivery Operations Analyst to support consistent delivery execution by administering core delivery tools, maintaining accurate reporting, and organizing governance materials. This role enables leaders to operate with greater visibility, efficiency, and accountability while reducing admin burdens.

The ideal candidate will manage Wrike governance, develop dashboards, and coordinate cross-functional governance activities to reinforce portfolio management

Qualifications

• Bachelor's degree in business, information technology, or a related field.
• 2 years of experience in project/delivery operations, PMO support, IT operations, or a related environment.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Experience administering Wrike or similar project management platforms (Preferred).
• Must have a valid driver's license.
• Effective communication skills with the ability to work cross-functionally.
• Excellent skills in reporting, dashboard creation, and data accuracy.
• Experience maintaining process documentation and knowledge management systems.
• Familiarity with delivery governance frameworks and agile/waterfall methodologies.
• Proficiency with Microsoft 365 tools (SharePoint, Teams, Excel, PowerPoint).

Responsibilities

• Administer Wrike user access and governance to support standardized delivery operations.
• Provide Wrike platform support, troubleshooting, and guidance to improve adoption and data quality.
• Develop and maintain delivery governance templates, metrics, and documentation.
• Coordinate governance meetings with agendas, materials, and action tracking.
• Support light delivery coordination for small initiatives and operational work.
• Oversee the Innovation & Technology Playbook and delivery process documentation.
• Plan team meetings and onboarding logistics, training resources, and follow-up actions.
• Design and maintain portfolio, program, and delivery reports, dashboards, and scorecards.
• Analyze executive and team reports and ensure accuracy and consistency.
• Utilize AI-enabled tools to boost productivity and reporting quality.
• Perform other duties as assigned.

Skills

Organizational skills

Attention to detail

Multitasking

Communication skills

Education

Bachelor's Degree

Tools

SharePoint

Teams

Excel

PowerPoint

Job description

Overview

The Delivery Operations Analyst supports consistent, effective delivery execution by administering core delivery tools, maintaining accurate reporting, organizing governance materials, and supporting standardized processes and documentation. This role enables delivery leaders and teams to operate with greater visibility, efficiency, and accountability while reducing administrative burden and improving overall delivery discipline.

Job Duties

• Administer and maintain Wrike user access, license assignments, configuration settings, Custom Fields, Custom Item Types, Blueprints, Workflows, Automations, and related platform governance to support standardized delivery operations. (Essential)
• Provide Wrike platform support, troubleshooting, user guidance, and enhancement coordination to improve adoption, usability, data quality, and operational effectiveness. (Essential)
• Develop, evaluate, and recommend delivery governance templates, standards, metrics, and documentation, applying professional judgment to reinforce consistent and effective portfolio management practices. (Essential)
• Coordinate governance meetings by preparing agendas and materials, documenting decisions, tracking action items, and supporting follow-up communications to promote accountability and transparency. (Essential)
• Support light delivery coordination by tracking tasks, dependencies, deliverables, and follow-up actions for small initiatives or operational work efforts. (Essential)
• Oversee and curate the Innovation & Technology Playbook, delivery process documentation, team guides, and knowledge repositories, making independent decisions on content organization, version control, retention, and compliance standards. (Essential)
• Support quarterly team meeting planning, onboarding, and team enablement activities by coordinating logistics, materials, access requests, training resources, deliverables, dependencies, and follow-up actions.
• Design, develop, and maintain portfolio, program, and delivery reports, dashboards, scorecards, templates, and distribution lists to provide timely visibility into delivery health, status, risks, issues, and performance trends.
• Analyze and synthesize executive and team-level reporting by evaluating data inputs, identifying discrepancies, recommending format improvements, and ensuring information is accurate, consistent, and decision-ready.
• Utilize and champion AI and AI-enabled tools to improve productivity, process efficiency, documentation quality, reporting effectiveness, and overall delivery outcomes.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in Business, Information Technology, or a related field (Required)
• 2 years in of experience in project/delivery operations, PMO support, IT operations or a related environment (Required)
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment (Required)
• Experience administering Wrike or similar project management platforms (Preferred)
• Must have a valid driver's license
• Effective communication skills with the ability to work cross-functionally
• Excellent skills in reporting, dashboard creation, and data accuracy
• Experience maintaining process documentation and knowledge management systems
• Familiarity with delivery governance frameworks and agile/waterfall methodologies
• Proficiency with Microsoft 365 tools (SharePoint, Teams, Excel, PowerPoint)

Benefits

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty