Delivery Operations Analyst

Sun Communities; Southfield (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

On-site gym

401(k) match

Tuition reimbursement

Parental leave

PTO & holidays

Job summary

Sun Communities is seeking a Delivery Operations Analyst to administer Wrike governance, develop standardized templates, and deliver timely dashboards that reveal delivery health, risks, and performance trends.

The role requires 2+ years in delivery operations and a strong ability to coordinate cross-functional teams, manage multiple priorities, and drive consistent processes with data accuracy. A valid driver’s license is needed.

Qualifications

• Bachelor's degree required in business, IT, or related field.
• 2 years in project/delivery operations or PMO support.
• Strong organizational and communication skills in a fast-paced environment.
• Experience with Wrike or similar PM platforms preferred.
• Valid driver's license and cross-functional collaboration ability.
• Excel, PowerPoint, and SharePoint proficiency.

Responsibilities

• Administer Wrike access, configurations, and governance to support standard delivery operations.
• Provide Wrike support, guidance, and adoption improvements for data quality and efficiency.
• Develop governance templates, metrics, and documentation for portfolio management.
• Coordinate governance meetings, agendas, decisions, and follow-ups for accountability.
• Track tasks and dependencies for small initiatives and operational work.
• Oversee the Innovation & Technology Playbook and knowledge repositories with content management.
• Support team planning, onboarding, and enablement activities with logistics and resources.
• Design and maintain portfolio, program, and delivery reports and dashboards.
• Analyze executive reports, ensure data accuracy, and improve formats.
• Utilize AI tools to boost productivity and reporting effectiveness.
• Perform other duties as assigned.

Skills

Strong organizational skills

Attention to detail

Ability to manage multiple priorities

Effective communication

Reporting and dashboards

Data accuracy

Delivery governance frameworks

Agile and waterfall familiarity

Microsoft 365 tools

Valid driver's license

Education

Bachelor's degree in Business, IT, or related field

Tools

Wrike

Job description

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The Delivery Operations Analyst supports consistent, effective delivery execution by administering core delivery tools, maintaining accurate reporting, organizing governance materials, and supporting standardized processes and documentation. This role enables delivery leaders and teams to operate with greater visibility, efficiency, and accountability while reducing administrative burden and improving overall delivery discipline.

Job Duties

• Administer and maintain Wrike user access, license assignments, configuration settings, Custom Fields, Custom Item Types, Blueprints, Workflows, Automations, and related platform governance to support standardized delivery operations. (Essential)
• Provide Wrike platform support, troubleshooting, user guidance, and enhancement coordination to improve adoption, usability, data quality, and operational effectiveness. (Essential)
• Develop, evaluate, and recommend delivery governance templates, standards, metrics, and documentation, applying professional judgment to reinforce consistent and effective portfolio management practices. (Essential)
• Coordinate governance meetings by preparing agendas and materials, documenting decisions, tracking action items, and supporting follow-up communications to promote accountability and transparency. (Essential)
• Support light delivery coordination by tracking tasks, dependencies, deliverables, and follow-up actions for small initiatives or operational work efforts. (Essential)
• Oversee and curate the Innovation & Technology Playbook, delivery process documentation, team guides, and knowledge repositories, making independent decisions on content organization, version control, retention, and compliance standards. (Essential)
• Support quarterly team meeting planning, onboarding, and team enablement activities by coordinating logistics, materials, access requests, training resources, deliverables, dependencies, and follow-up actions.
• Design, develop, and maintain portfolio, program, and delivery reports, dashboards, scorecards, templates, and distribution lists to provide timely visibility into delivery health, status, risks, issues, and performance trends.
• Analyze and synthesize executive and team-level reporting by evaluating data inputs, identifying discrepancies, recommending format improvements, and ensuring information is accurate, consistent, and decision-ready.
• Utilize and champion AI and AI-enabled tools to improve productivity, process efficiency, documentation quality, reporting effectiveness, and overall delivery outcomes.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in Business, Information Technology, or a related field (Required)
• 2 years in of experience in project/delivery operations, PMO support, IT operations or a related environment (Required)
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment (Required)
• Experience administering Wrike or similar project management platforms (Preferred)
• Must have a valid driver’s license
• Effective communication skills with the ability to work cross-functionally
• Excellent skills in reporting, dashboard creation, and data accuracy
• Experience maintaining process documentation and knowledge management systems
• Familiarity with delivery governance frameworks and agile/waterfall methodologies
• Proficiency with Microsoft 365 tools (SharePoint, Teams, Excel, PowerPoint)

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4plan optionsso you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life,Accidental Death &Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of achild, adoption, or placement of a child
• Paid Time Off including tenholidays, vacation, personal, sick time, bereavement and pay for jury duty

ACCESSIBILITY ASSISTANCE
If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email.
Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.
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