Delivery & Logistics Operations Manager

USPack; Chicago (IL); Sur place; USD 54 000 - 66 000; Plein temps

Avantages offerts par ce poste

401(K)

Health Insurance

Disability/Life Insurance

Paid Time Off (PTO)

Paid Holidays

Paid Sick Time (PT)

Flex scheduling

Résumé du poste

USPack is a leading logistics provider focused on same-day delivery to help brands win in the delivery economy. We seek an Operations Manager to oversee transportation services for a group of clients and manage independent contractors to ensure timely, cost-effective deliveries.

You will meet with clients, track performance via reports, and optimize routes while maintaining strong relationships with IC partners.

Qualifications

• College degree with some experience, or HS diploma with equivalent.
• Six Sigma Green Belt preferred.
• Experience with ICs, route management, and customer service.
• Ability to travel 50% of time.
• Must have valid driver’s license.
• Lift up to 50 pounds.

Responsabilités

• Meet with clients regularly to build relationships and document visits.
• Review and resolve service issues using DIRs and reports.
• Coordinate with Independent Contractors (ICs) on routes, stops, and issues.
• Plan route coverage and communicate changes to ICs.
• Monitor IC performance to meet contractual requirements and budgets.
• Assist in troubleshooting eCMobile issues and drive process improvements.

Connaissances

Logistics route management

Customer service

Communication

Time management

Independent judgment

Travel readiness

MS Office

Driver license

Physical ability

Formation

College degree with experience

Six Sigma Green Belt preferred

Outils

Outlook

Excel

Word

Description du poste

USPack is a leading logistics provider focused on same-day delivery to help brands win in the delivery economy. We seek an Operations Manager to oversee transportation services for a group of clients and manage independent contractors to ensure timely, cost-effective deliveries.

You will meet with clients, track performance via reports, and optimize routes while maintaining strong relationships with IC partners.