Delivery Leader, Managed Services Solutions

ConnectUs Corp; King of Prussia (PA); Hybrid; USD 120,000 - 165,000; Full time

Job summary

ConnectUs Corp in King of Prussia, PA is seeking a Managed Services Solutions Lead to own the bridge between customer needs, Sales commitments, and service delivery. You will uncover problems, translate requirements into an executable Scope of Work, and quarterback cross‑functional delivery to scale our Managed Services.

You will move comfortably between discovery calls, solution design, SOW development, implementation leadership, and process improvement, ensuring alignment on success measures

Qualifications

• 5+ years in managed services, professional services, solutions consulting, implementation, systems integration, enterprise mobility, IT services, SaaS, telecom, or a similar customer facing technology environment.
• Demonstrated experience translating customer requirements into SOWs, implementation plans, or solution designs.
• Experience leading complex cross functional customer implementations without relying solely on direct authority.
• Strong business process mapping and workflow improvement skills.
• Experience developing customer pricing, estimates, or commercial proposals based on solution scope, resource requirements, and delivery costs.
• Working understanding of APIs, system integrations, ITSM, CRM, ERP, MDM/UEM, mobility, logistics, or adjacent enterprise technologies.
• Excellent written and verbal communication with both executive and technical audiences.

Responsibilities

• Participate in strategic customer discovery and solution calls with Sales.
• Lead requirements gathering and process mapping.
• Create, review, and validate SOWs before customer commitment.
• Lead implementation kickoff and ongoing project governance.
• Maintain customer communication throughout implementation.
• Manage scope changes, dependencies, risks, and escalations.
• Create repeatable implementation playbooks for common ConnectUs solutions.
• Conduct post implementation reviews and incorporate lessons learned.
• Champion continuous improvement across Managed Services delivery.
• Develop and provide pricing for Managed Services solutions based on the defined scope, required resources, solution components, and delivery model.

Job description

ConnectUs Corp in King of Prussia, PA is seeking a Managed Services Solutions Lead to own the bridge between customer needs, Sales commitments, and service delivery. You will uncover problems, translate requirements into an executable Scope of Work, and quarterback cross‑functional delivery to scale our Managed Services.

You will move comfortably between discovery calls, solution design, SOW development, implementation leadership, and process improvement, ensuring alignment on success measures