Service Delivery Operations Leader

Allied Solutions LLC; Carmel (IN); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

100% company-paid life and disability

401k options with company match

Three weeks PTO by end of year

Job summary

Allied Solutions LLC is seeking a Manager of Service Delivery Operations to lead a multi-disciplined team responsible for ensuring clients are implemented, operationally prepared, and positioned for long-term technology success.

In this role you will establish operational processes, technical standards, and delivery practices, partnering with Data Integration, Configurations, Engineering, Product Support, and Product Management to ensure quality and consistency throughout the client lifecycle.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5-7 years of work-related experience.
• 3-4 years of leadership experience.
• Strong understanding of enterprise software implementation lifecycles, operational readiness, and client onboarding.
• Knowledge of system configuration, business process design, data integration, and technology operations.
• Proven leadership and team development skills with the ability to coach technical professionals.
• Strong analytical, organizational, and decision-making abilities.
• Excellent communication and relationship management skills.

Responsibilities

• Lead a team dedicated to delivering high-quality implementation coordination, operational readiness, and configuration oversight that positions clients for long-term success.
• Ensure clients are operationally prepared for production through effective planning, governance, and cross-functional execution.
• Establish standards that promote scalable, supportable, and sustainable client implementations.
• Monitor quality and operational performance of Service Delivery to proactively identify opportunities for improvement.
• Drive initiatives that reduce post-implementation issues and improve client experience through the service lifecycle.
• Champion a client-first culture focused on long-term operational health rather than simply completing implementation tasks.
• Build strong partnerships with Client Data Integration, Configurations, Engineering, Product Support, Product Management, and other key stakeholders.
• Remove organizational barriers that impact implementation quality, operational readiness, or client outcomes.
• Facilitate alignment between technical and business teams to ensure successful delivery of client solutions.
• Escalate and resolve cross-functional risks that could impact implementation success or operational stability.
• Represent Service Delivery Operations in strategic initiatives related to implementation, operational readiness, and client success.
• Communicate operational performance, client health trends, risks, and recommendations to executive leadership.
• Advocate for investments in people, processes, and technology that improve implementation quality and long-term client outcomes.
• Establish and maintain operational standards, implementation methodologies, readiness processes, and configuration governance practices.
• Develop metrics that measure quality, operational readiness, client outcomes, and service effectiveness.
• Analyze trends in production issues, implementation performance and client feedback to identify improvement opportunities.
• Sponsor initiatives focused on automation, standardization, process optimization, and operational efficiency.
• Ensure lessons learned from implementations are incorporated into future delivery practices.

Job description

Allied Solutions LLC is seeking a Manager of Service Delivery Operations to lead a multi-disciplined team responsible for ensuring clients are implemented, operationally prepared, and positioned for long-term technology success.

In this role you will establish operational processes, technical standards, and delivery practices, partnering with Data Integration, Configurations, Engineering, Product Support, and Product Management to ensure quality and consistency throughout the client lifecycle.