Delivery Leader

Carrier Global Corporation; Palm Beach Gardens (FL); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic leader to spearhead digital transformation initiatives within the HVAC sector. This role involves managing large-scale projects, collaborating across teams, and leveraging cutting-edge technology to enhance customer engagement and drive revenue growth. The ideal candidate will possess a strong background in B2B software and IT services, with proven experience in managing complex projects and leading virtual teams. Join a forward-thinking organization that values innovation and teamwork, and play a pivotal role in shaping the future of digital sales and service strategies.

Benefits

Medical, dental, and vision insurance

401(k) plan with employer matching

Tuition reimbursement

Life insurance and disability coverage

Qualifications

• 3+ years in B2B software and IT services including product management.
• Experience in building solutions at scale using enterprise tools.

Responsibilities

• Lead large-scale digital transformation projects for HVAC business.
• Develop global strategy for enterprise solutions to drive business results.

Skills

Project Management

Digital Transformation

Salesforce

ServiceMax

Adobe

Shopify

Zuora

Analytical Skills

Communication Skills

Team Collaboration

Education

Bachelor's Degree

Tools

Salesforce

ServiceMax

Adobe

Shopify

Zuora

Job description

Country:

United States of America

Location:

CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Carrier’s Digital Sales and Serve (DSS) Center of Excellence (COE) team is enabling higher digital customer experience capabilities throughout the enterprise. Through centralized investment in technology, talent, and business transformation the team aims to solidify Carrier’s position as a leader in sales enablement, service, digital commerce and MarTech spaces.

This person will collaborate and work closely with the DSS COE product, engineering, and implementation teams to meet roadmap and new initiative commitments.

Role Responsibilities:

• Lead and manage large-scale digital transformation projects for Carrier’s North American HVAC business unit, ensuring seamless integration and optimization of our core tech stack (Salesforce, ServiceMax, Adobe, Shopify, Zuora)

• Manage multiple delivery PODs across the globe while leveraging Scrum and SAFe best practices.

• Develop a global strategy and rollout out plan for enterprise solutions that enable teams to drive global business results.

• Analyze data from multiple sources to identify opportunities for revenue growth and customer engagement.

• Work closely with the Digital leadership team to align eCommerce, MarTech, and SaaS selling strategies with Carrier’s global revenue and customer acquisition goals.

• Develop and present business cases that articulate the strategy, total cost of ownership (TCO) and return-on-investment, to acquire and incorporate cross-functional feedback and ultimately achieve executive approval.

• Work with Carrier leadership teams to create a compelling vision across people, process, and technology to drive departmental success with quarterly roadmaps / critical milestones to lead transformation through continuous improvement, and implementation of scalable process & technology.

• Stay up to date with industry trends and emerging technologies to inform Carrier’s global marketing and commerce strategies.

Key Skills

• Deep understanding of the interplay between pricing strategy, business models, channel management strategies, and technology platforms.

• Proven ability to lead virtual teams, manage projects and deliver results in a diverse stakeholder environment

• Excellent communication skills, and ability to rally team members around a common vision. Strong deck-writing and upward-influencing skills.

• Executive presence and ability to influence senior leaders to drive change

• Strong analytical, strategic, and creative problem-solving skills.

• Business owner mentality, willingness to roll up your sleeves and do whatever is necessary.

• Team player with a positive, collaborative work ethic.

Basic Qualifications:

• Bachelor’s degree

• 3+ years of experience in B2B software and IT services, including product management, customer success, and Cloud/SaaS business models

• 3+ of experience in business process design for complex selling motions for core offerings such as equipment, parts, service, and SasS.

• 3+ years of experience in building solutions at scale for midsize and/or enterprise companies using enterprise tools such as Salesforce, Adobe, Shopify, ServiceMax, or Zuora.

Preferred Qualifications:

• Played a key role in software business model transformation from perpetual licenses to recurring revenue and SaaS.

• The ability to simplify the complex, quickly define core problem and frame the solution approach

• Success collaborating across teams and regions to achieve standardization and drive enablement across the enterprise (pull vs. push strategies to help reps more effectively sell).

• Success collaborating across teams and regions to achieve standardization and drive enablement across the enterprise (pull vs. push strategies to help reps more effectively sell).

• Experience in industrial/manufacturing software segments

Some of our competitive benefits package includes

• Medical, dental, and vision insurance

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution

• Tuition reimbursement

• Life insurance and disability coverage

Additional information

• Location: Work location is either Palm Beach Gardens (FL) or Atlanta (GA)

• Must be available to work in the Eastern Time Zone hours.

• Traveling up to 15% nationally and internationally is required

#LI-Onsite

RSRCAR

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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