Delivery Lead

VDart Inc; Charlotte (NC); On-site; USD 140,000 - 200,000; Full time

Job summary

VDart Inc. seeks an experienced Delivery Lead - Payments to drive end-to-end delivery of payment transformation programs across global platforms.

You will establish governance, optimize delivery, and manage budgets while aligning with business, product, and technology stake- holders to deliver high-quality payment solutions. The role requires deep payments domain expertise, proven leadership of cross-functional teams, and a track record of improving delivery performance in complex environments.

Qualifications

• Bachelor's degree in business, finance, IT, CS, or related field.
• 12+ years of experience in Payments, Banking, Financial Services, or FinTech.
• Proven experience leading large-scale delivery programs and cross-functional teams.
• Strong understanding of payment processing ecosystems and operations.
• Experience with transformation and modernization initiatives.
• Deep knowledge of Agile, Scrum, Waterfall, and hybrid delivery methods.
• Leadership, communication, negotiation, and problem-solving skills.
• Experience with delivery management tools such as JIRA, Confluence, Azure DevOps, MS Project.

Responsibilities

• Act as the delivery owner for strategic payment engagements and programs.
• Lead end-to-end delivery of payment transformation programs and initiatives.
• Establish governance frameworks, operating models, and best practices.
• Manage multiple payment programs with quality, timelines, budgets, and risk controls.
• Collaborate with business, product, technology, operations, and client stakeholders.
• Drive continuous improvement to enhance efficiency, productivity, and outcomes.
• Monitor KPIs, SLAs, and performance across payment portfolios.
• Plan programs, report status, and run governance forums.
• Identify and mitigate risks, issues, and dependencies.
• Support modernization involving real-time and digital payments systems.
• Build and mentor high-performing teams; promote accountability and innovation.
• Ensure compliance with regulatory, security, and audit requirements.

Skills

Delivery Management

Program & Portfolio Management

Delivery Governance

Operational Excellence

Payment Transformation

Real-Time Payments

ISO 20022

Agile, Scrum, SAFe

Education

Bachelor's degree

Tools

JIRA

Confluence

Azure DevOps

MS Project

Job description

Role: Delivery Lead

Location: New Jersey/Charlotte, NC

Type: Contract

Delivery Lead - Payments

• Extensive experience in Payments, Banking, Financial Services, or FinTech organizations with a strong track record of leading large-scale delivery programs, driving operational excellence, transformation initiatives, and stakeholder management across global payment ecosystems.

About the Role

• We are seeking an experienced Excellence Delivery Lead - Payments to drive delivery excellence, governance, operational efficiency, and strategic transformation across payment programs and platforms. This role will be responsible for ensuring successful delivery of payment initiatives, establishing best practices, improving delivery performance, and enabling high-quality outcomes for clients and business stakeholders.
• The ideal candidate will possess deep expertise in payments, program delivery, process optimization, and leadership of cross-functional teams in complex, large-scale environments.

In This Role, You Will

• Lead end-to-end delivery of payment transformation programs and strategic initiatives.
• Establish and drive delivery governance frameworks, operating models, and best practices.
• Manage multiple payment programs, ensuring delivery quality, timelines, budget adherence, and risk management.
• Collaborate with business, product, technology, operations, and client stakeholders to align delivery objectives.
• Drive continuous improvement initiatives to enhance operational efficiency, productivity, and customer outcomes.
• Monitor key delivery metrics, KPIs, SLAs, and performance indicators across payment portfolios.
• Lead program planning, status reporting, executive communication, and governance forums.
• Identify and mitigate delivery risks, issues, dependencies, and escalation points.
• Support modernization initiatives involving real-time payments, digital payments, card platforms, and payment processing systems.
• Build and mentor high-performing teams while fostering a culture of accountability, innovation, and excellence.
• Ensure adherence to regulatory, compliance, security, and audit requirements applicable to payment systems.
• Drive stakeholder engagement and executive-level communication across global teams.

Required Qualifications

• Bachelor's degree in business, Finance, Information Technology, Computer Science, or related discipline.
• 12+ years of experience in Payments, Banking, Financial Services, or FinTech.
• Proven experience leading large-scale delivery programs and managing cross-functional teams.
• Strong understanding of payment processing, payment operations, and payment ecosystems.
• Experience managing complex transformation and modernization initiatives.
• Deep knowledge of Agile, Scrum, Waterfall, and hybrid delivery methodologies.
• Strong program governance, risk management, and stakeholder management experience.
• Demonstrated ability to drive operational excellence and continuous improvement initiatives.
• Excellent leadership, communication, negotiation, and problem-solving skills.
• Experience with delivery management tools such as JIRA, Confluence, Azure DevOps, MS Project, or equivalent.

Desired Qualifications

• Strong understanding of global payment rails including UPI, RTP, ACH, SEPA, SWIFT, FedNow, and Faster Payments.
• Experience in payment modernization and cloud transformation programs.
• Knowledge of ISO 20022 standards and payment messaging frameworks.
• Familiarity with card payment ecosystems, merchant acquiring, issuing, and payment gateways.
• Exposure to regulatory requirements including PCI-DSS, AML, KYC, and data privacy regulations.
• PMP, PgMP, Agile, SAFe, Lean Six Sigma, Scrum Master, or equivalent certifications.
• Experience managing global clients and distributed delivery teams.
• Exposure to operational excellence frameworks, process re‑engineering, and automation initiatives.

Job Expectations

• Act as the delivery owner for strategic payment engagements and programs.
• Ensure flawless execution and governance across the delivery lifecycle.
• Drive measurable improvements in delivery quality, efficiency, customer satisfaction, and business outcomes.
• Build strong relationships with clients, senior leadership, and key stakeholders.
• Promote innovation, automation, and continuous improvement across payment operations.
• Maintain high standards of compliance, risk management, and operational controls.
• Proactively identify opportunities for optimization and business value creation.
• Mentor and develop delivery teams to strengthen organizational capabilities.
• Support business growth through delivery excellence and trusted client partnerships.
• Demonstrate accountability, ownership, and strategic leadership in a dynamic environment.
• Primary Skillset
• Payments Domain Expertise
• Delivery Management
• Program & Portfolio Management
• Delivery Governance
• Operational Excellence
• Payment Transformation
• Real-Time Payments (RTP, UPI, FedNow, Faster Payments)
• ACH, SEPA & SWIFT Payments
• ISO 20022
• Digital Payments & Payment Gateways
• Card Payments (Issuing & Acquiring)
• Agile, Scrum & SAFe
• Risk & Compliance Management
• Stakeholder Management
• Executive Communication
• Metrics, KPI & SLA Management
• Process Optimization & Continuous Improvement
• Team Leadership & People Management
• Financial Services & Banking Operations
• JIRA, Confluence, Azure DevOps, MS Project