Client Onboarding - Chief of Staff

JPMorgan Chase; Jersey City (NJ); On-site; USD 150,000 - 200,000; Full time

Job summary

JPMorgan Chase in Jersey City seeks a Lead Technical Program Manager (Chief of Staff) to drive delivery of complex technology programs across the firm. You will guide planning, execution, and governance, aligning technical initiatives with business goals and managing budgets and teams.

Apply advanced stakeholder management, agile leadership, and vendor coordination to deliver high-quality solutions while fostering a culture of continuous improvement and innovation.

Qualifications

• 5+ years in technical program management leading complex tech projects.
• Strong stakeholder management across cross-functional teams and clients.
• Proven ability to manage resources, budgets and timelines in agile environments.
• Experience with vendor products and vendor relations.
• Knowledge of AI technologies for day-to-day activities.

Responsibilities

• Lead software engineering projects with timelines, budgets, and delivery.
• Apply software development methodologies to project outcomes.
• Identify and mitigate risks and implement contingency plans.
• Collaborate with engineering, product, and business stakeholders to define scope and deliverables.
• Use data-driven analysis to improve program performance.
• Champion agile practices and continuous learning within the team.

Skills

Stakeholder management

Cross-functional leadership

Agile methodologies

Vendor management

Data-driven decisions

AI awareness

Job description

As a Lead Technical Program Manager (Chief of Staff) in LOB Aligned Onboarding platform, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Lead software engineering projects, overseeing timelines, objectives, planning, execution, and delivery. Execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Apply software development methodologies to enhance project outcomes, planning discipline, and execution rigor.
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
• Driving engagement team management and business process improvement initiatives.
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
• Proven track record of effectively negotiating and managing resources, timelines, budgets, financial resources and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Understanding and leveraging AI technologies for day today activities

Preferred qualifications, capabilities, and skills

• Having obtained Project Management Professional (PMP) and/or Certified ScrumMaster (CSM) certifications.
• Comfortable with using AI tools for automating your tasks