Delivery Experience & Claims Support Specialist

Lowe's Companies, Inc.; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Lowe's Companies, Inc. in Atlanta seeks a Customer Care Specialist to serve as the primary contact for customer inquiries, capture feedback, and coordinate with stores, vendors, and distribution centers to ensure on-time deliveries and inventory integrity.

You will manage escalations and Executive Care cases, process order changes, and document activities in case management systems while maintaining a customer-first mindset and strong listening and communication skills.

Qualifications

• 1–2 years in customer service or support roles.
• Ability to read, write, and perform basic math.
• Strong interpersonal and problem-solving skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Communicate with customers to capture feedback and enhance the in-home delivery experience.
• Proactively manage and resolve customer issues, including escalations and Executive Care cases.
• Monitor and work alerts, queues, and cases through case/order management systems.
• Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries.

Skills

Customer service

Communication

Problem solving

Microsoft Office

Education

High school diploma

Tools

Case management systems

Office software (Excel/Outlook)

Job description

Lowe's Companies, Inc. in Atlanta seeks a Customer Care Specialist to serve as the primary contact for customer inquiries, capture feedback, and coordinate with stores, vendors, and distribution centers to ensure on-time deliveries and inventory integrity.

You will manage escalations and Executive Care cases, process order changes, and document activities in case management systems while maintaining a customer-first mindset and strong listening and communication skills.