Delivery Experience Specialist

Lowe's Companies, Inc.; United States; On-site; USD 60,174,000 - 73,354,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Employee Discount

Job summary

Lowe's Companies, Inc. is seeking a customer service professional to act as the primary contact for inquiries and to enhance the in-home delivery experience in a fast-paced setting.

You will monitor case queues, manage claims, and collaborate with stores, vendors, and 3PL partners to ensure timely deliveries and accurate documentation. The role emphasizes strong listening and communication skills, proficiency with Microsoft Office, and a customer-first mindset, with opportunities to support

Qualifications

• 1-2 Years in customer service or support roles.
• Ability to read, write, and perform basic math skills.
• Strong interpersonal and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Communicate with customers to capture feedback and enhance the in-home delivery experience.
• Proactively manage and resolve customer issues, including escalations and Executive Care cases.
• Monitor and work alerts, queues, and cases through case/order management systems.
• Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries.
• Coordinate with 3PL partners to resolve customer and cargo-related claims.
• Input and manage claims into Lowe’s claims portal.
• Ensure timely updates and resolution of claims to preserve customer trust.

Skills

Customer Service

Communication

Problem Solving

Tools

Microsoft Office Suite

Job description

Lowe's Companies, Inc. is seeking a customer service professional to act as the primary contact for inquiries and to enhance the in-home delivery experience in a fast-paced setting.

You will monitor case queues, manage claims, and collaborate with stores, vendors, and 3PL partners to ensure timely deliveries and accurate documentation. The role emphasizes strong listening and communication skills, proficiency with Microsoft Office, and a customer-first mindset, with opportunities to support