Delivery Experience & Claims Support Specialist

Lowe's; Marysville (WA); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee discount

Tuition assistance

Job summary

Lowe’s is seeking a customer service associate to act as the primary contact for customer inquiries and feedback, focusing on improving in-home delivery experiences. The role requires problem-solving, documentation, and use of multiple systems to ensure on-time delivery and accurate records.

Responsibilities include resolving escalations, coordinating with stores, vendors, and 3PL partners, and maintaining strong relationships with Pro partners.

Qualifications

• 1-2 years in customer service or support roles.
• Ability to read, write, and perform basic math skills.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Serve as the primary point of contact for internal and external customer inquiries.
• Communicate with customers to capture feedback and enhance the in-home delivery experience.
• Proactively manage and resolve customer issues, including escalations and Executive Care cases.
• Monitor and work alerts, queues, and cases through case/order management systems.
• Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries.
• Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules.
• Coordinate with 3PL partners to resolve customer and cargo-related claims.
• Input and manage claims into Lowe’s claims portal.
• Communicate with Lowe’s retail teams, supply chain nodes, store operations, and service providers.

Skills

Customer service

Problem-solving

Interpersonal skills

Tools

Microsoft Office Suite

Job description

Lowe’s is seeking a customer service associate to act as the primary contact for customer inquiries and feedback, focusing on improving in-home delivery experiences. The role requires problem-solving, documentation, and use of multiple systems to ensure on-time delivery and accurate records.

Responsibilities include resolving escalations, coordinating with stores, vendors, and 3PL partners, and maintaining strong relationships with Pro partners.