Delivery Dispatcher & Route Planner

Genuine Parts Company; Burbank (CA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company, operating as NAPA Auto Parts, is seeking a Store Dispatcher to join our team in California. You will schedule deliveries, dispatch drivers, and ensure accurate, timely parts delivery while maintaining fleet readiness and excellent customer service.

You will map routes, monitor delivery performance via our system, and address issues to keep service levels high. Compensation starts at $16.30 per hour with a comprehensive benefits package on offer.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written communication skills are essential.
• Ability to accurately read part numbers and codes.

Responsibilities

• Schedule deliveries and dispatch drivers promptly.
• Ensure correct parts reach each customer order with speed and courtesy.
• Map efficient delivery routes.
• Track delivery service quality using the Delivery Management System.
• Resolve delivery blockers and propose effective solutions.
• Handle cash returned by drivers and keep records.
• Inspect returned parts and cores for return to DC or manufacturer.
• Maintain fleet and report vehicle issues affecting service quality.

Skills

Communication

Customer service

Detail-oriented

Self-motivated

Education

High school diploma or equivalent

Tools

Delivery Management System

Job description

Genuine Parts Company, operating as NAPA Auto Parts, is seeking a Store Dispatcher to join our team in California. You will schedule deliveries, dispatch drivers, and ensure accurate, timely parts delivery while maintaining fleet readiness and excellent customer service.

You will map routes, monitor delivery performance via our system, and address issues to keep service levels high. Compensation starts at $16.30 per hour with a comprehensive benefits package on offer.