Delivery Dispatcher: Calm, Coordinated Driver Support

Irving Energy US; Concord (NH); Sur place; USD 32 000 - 40 000; Plein temps

Avantages offerts par ce poste

Annual bonus

401k match

Flexible benefits plan

Paid vacation

Wellness program

Volunteer days

Donation matching

Résumé du poste

Irving Oil in Concord, NH is seeking a Delivery Dispatcher to coordinate and manage events affecting delivery drivers. You will balance driver safety with customer requirements while maintaining clear communication with customers and internal teams.

Responsibilities include handling emergency and non-emergency calls, creating work orders, partnering with Load builders and field reps, and ensuring accurate billing and schedule adherence. A strong focus on detail and organization is required.

Qualifications

• Post-secondary degree or equivalent experience is an asset.
• 3-5 years' experience in dispatch or a related field, preferably in a contact center or transportation environment.
• Team player that can accept shared responsibility.

Responsabilités

• Receive emergency and non-emergency calls from customers and record significant information, which is used to create work orders.
• Partner with Load builders, maintain connection with both the customer and field representative in the execution of scheduled work.
• Apply knowledge and application policies and procedures effectively to determine when it is a critical process and when to apply them.
• Deliver status updates and pertinent information as required to Operations Managers and various internal parties.
• Bring forward and implement recommendations to optimize performance and proactively resolve issues.
• Maintain call center metrics (Average Handle Time, after call work, returned calls).
• Provide guidance to CSRs and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules.

Connaissances

Attention to detail

Organized

Communication skills

Formation

Diploma/High School Equivalent

Description du poste

Irving Oil in Concord, NH is seeking a Delivery Dispatcher to coordinate and manage events affecting delivery drivers. You will balance driver safety with customer requirements while maintaining clear communication with customers and internal teams.

Responsibilities include handling emergency and non-emergency calls, creating work orders, partnering with Load builders and field reps, and ensuring accurate billing and schedule adherence. A strong focus on detail and organization is required.