Delivery Dispatcher- Bourne's Energy

Bourne; Morristown (VT); In loco; USD 26.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance (Premiums)

Dental Insurance

Vision Insurance

Company Provided Life Insurance

Short-term Disability

Long-term Disability

401(k) plan

Paid time off

Paid holidays

Tuition assistance

Scholarships for employees' children

Employee discounts

Growth opportunities

Descrizione del lavoro

Newport-Bournes is seeking a Dispatcher to ensure the timely, safe, and efficient delivery of petroleum products using a computerized dispatching system. You will communicate with customers, schedule trucks and drivers, and monitor progress to ensure satisfaction and profitability.

The role emphasizes strong communication, planning, teamwork, and analytical skills, with benefits including health/dental/vision, life insurance, 401(k) match, PTO, tuition assistance, and growth opportunities.

Competenze

• High school diploma or equivalent is required.

Mansioni

• Answer phone, record orders and information, and resolve customer problems.
• Act as primary link with drivers; monitor progress and routes.
• Assign same-day deliveries; communicate with Routing Specialist for next-day planning.
• Resolve COD issues by coordinating with dispatcher and credit.
• Review metrics and participate in market performance goals.

Conoscenze

Communication

Scheduling

Teamwork

Analytical skills

Customer service

Formazione

High school diploma or equivalent

Strumenti

RAVEN dispatch system

ADDS E3 system

Descrizione del lavoro

Newport-Bournes
5086 US Route 5
Suite 5
Newport, VT 05855, USA

Newport-Bournes
5086 US Route 5
Suite 5
Newport, VT 05855, USA

Hourly salary range- $19.00-28.00- based on experience

Position Summary:

Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction, and an efficient, profitable operation.

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

Essential Functions:

• Courteously answers the phone, recording customer orders and information, or resolving customer problems. Ensures correct customer information when taking a phone order. Proactively communicates back to customer:
  • If a delivery cannot be made or completed
  • To resolve after hours service requests
• Acts as the primary communication link with all drivers. Monitors all driver’s progress in completing routes and ensures that drivers stay on trace/route.
• Assigns same-day deliveries to the appropriate driver.
• Communicates with Routing Specialist the following:
  • Exceptions about truck and driver availability for next day or week
  • Coordination of repairs, maintenance, and inspection of vehicles
  • Driver manifests
  • Customer run-outs so that adjustments can be made to account
  • Returning tickets per route for prior day’s deliveries
  • Reviews with Delivery Manager the following:
    • Driver manifest
    • All exceptions (off trace, overtime, mis-delivery, accidents, spills, etc.)
• Resolves credit issues (COD customers) by communicating to dispatcher who works with credit to resolve the issue. Relays information back to the driver for appropriate delivery and/or collection.
• Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
• Participates in annual market performance goals.

Other Attributes Required:

• Strong communication and interpersonal skills
• Planning and scheduling skills
• Ability to work in a team environment
• Analytical skills
• Ability to hold others accountable
• A commitment to exceptional customer relations

Education:

A high school diploma or equivalent is required.

Experience:

Two years of experience in a dispatch environment with computerized dispatch technology is preferred. Equipment/Software Used: Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephone

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.