Delivery Dispatch Coordinator

UNFI; New Stanton (Westmoreland County); On-site; USD 42,000 - 62,000; Full time

Job summary

UNFI is seeking a dedicated Dispatch professional to coordinate truck dispatching, monitor routes, and communicate with customers to ensure on-time deliveries. The role emphasizes accuracy in paperwork and collaboration with the care team to resolve issues.

Responsibilities include data entry, driver coordination, and handling inquiries, with a focus on maintaining safety and efficiency in a dynamic distribution environment.

Qualifications

• Experience in transportation/dispatch environments preferred.
• Proficient with MS Office and data entry.

Responsibilities

• Process customer invoices and delivery paperwork.
• Monitor shipments and route progress for on-time arrivals.
• Distribute driver packets and process invoices.
• Notify clients of late truck updates in coordination with care teams.
• Coordinate service escalations and resolutions with customer care.
• File and organize invoices, packets, and inspections.
• Enter equipment, start/end times, and delivery times into systems.
• Handle calls and emails professionally.
• Redispatch drivers to maintain coverage and on-time deliveries.
• Dispatch repair services and manage accident reporting.
• Maintain a clean, safe workplace and report policy violations.

Skills

Dispatch operations

Microsoft Office

Customer communication

Time management

Attention to detail

DOT rules knowledge

Job description

UNFI is seeking a dedicated Dispatch professional to coordinate truck dispatching, monitor routes, and communicate with customers to ensure on-time deliveries. The role emphasizes accuracy in paperwork and collaboration with the care team to resolve issues.

Responsibilities include data entry, driver coordination, and handling inquiries, with a focus on maintaining safety and efficiency in a dynamic distribution environment.