Delivery Dispatch & Compliance Lead

Sheehan Family Co.; Town of Westmoreland (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

The Sheehan Family Companies seek a Delivery Department Manager to assist in maximizing safety, efficiency, and customer service within the delivery team. The role focuses on DOT compliance, staffing, dispatch oversight, and performance evaluation to ensure on-time deliveries.

Candidates should have strong communication, Excel/Word skills, and prior dispatch or transportation experience. This is an on-site New York position with competitive salary based on experience.

Qualifications

• Associate or Bachelor's in related major preferred.
• Excellent written and oral communication.
• Strong computer knowledge, especially Excel and Word.
• Previous transportation / delivery dispatch experience preferred.
• Managerial Experience with excellent decision making ability.

Responsibilities

• Ensure compliance of all DOT regulations
• Ensure Delivery Department is appropriately staffed at all times
• Monitor terminal time and review MobileCast daily with drivers
• Oversee PM Dispatch
• Be the backup for AM and PM Dispatch
• Be the backup for routers
• Daily dispatch of vehicle, drivers and equipment
• Formulate and maintain delivery schedules and route
• Conduct regular checks on delivery drivers
• Track and maintain employee hours for payroll
• Maintain DOT Files
• Conduct regular performance evaluations of delivery personnel
• Distribute Mobilecast equipped phone units accordingly to drivers during dispatch
• Distribute route books and documentation to drivers during dispatch
• Ensure every order scheduled for delivery is set up for dispatch and delivered on time.
• Handle and track driver phone calls regarding customer issues
• Ensure timely filing of any and all insurance or accident reports
• Resolve customer complaints
• Other duties as assigned

Job description

The Sheehan Family Companies seek a Delivery Department Manager to assist in maximizing safety, efficiency, and customer service within the delivery team. The role focuses on DOT compliance, staffing, dispatch oversight, and performance evaluation to ensure on-time deliveries.

Candidates should have strong communication, Excel/Word skills, and prior dispatch or transportation experience. This is an on-site New York position with competitive salary based on experience.