Delivery Director

Steel Point Solutions; Washington (District of Columbia); On-site; USD 175,000 - 195,000; Full time

Job summary

An established industry player is seeking a Delivery Services Director to oversee and enhance service delivery for Federal Civilian clients. This pivotal role involves strategic leadership, client relationship management, and program oversight to ensure successful execution of integrated solutions. The ideal candidate will have extensive experience in program management and a strong financial acumen to drive profitability. Join a dynamic team committed to delivering excellence and fostering a culture of continuous improvement. This is an exciting opportunity to shape the future of service delivery and make a significant impact within the organization.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with company match

Flexible paid time off

Paid holidays

Professional development reimbursement

Qualifications

• 13+ years of experience in program and portfolio management.
• Proven track record of leading large-scale engagements.

Responsibilities

• Oversee delivery to Federal Civilian clients and ensure program success.
• Lead and mentor a team of program managers for high performance.

Skills

Program Management

Portfolio Management

Governance Management

Client Relationship Management

Financial Management

Risk Management

Business Development

Leadership

Education

Bachelor's degree in Business

Master's degree (MBA or equivalent)

Tools

Governance Frameworks

Financial Reporting Tools

Job description

Steel Point Solutions is an amazing SBA Certified (8a), HUBZone, Small Disadvantaged Business (SDB) and a Woman Owned Small Business (WOSB) company. Established in 2013 with a vision of offering world class, integrated business solutions for all levels of Government and commercial enterprises. We are represented by a team of talented and qualified professionals who know how essential efficient, cost-effective integrated solutions are to your organization’s success. Leveraging these resources, we strive daily to lead the industry in program management and service delivery. We have a track record of delivery impact across Federal clients (Maryland Procurement Office, National Geospatial Intelligence Agency, DC Army National Guard, Federal Bureau of Investigation, Army Cyber Center of Excellence, Transportation Security Administration, NTIA, etc.) on services around Robotic Process Automation (RPA), Business Process Optimization (BPO), Strategy Enablement, People Optimization and Performance, Technology Transformation, Advanced AI/ML, Data Analytics, and Portfolio/Program Management Governance. We have grown by well over 150% over the past 12 months, and with our growth has come an opportunity to mature and strengthen our approach and infrastructure supporting delivery excellence. The role of the Delivery Director partners with the CEO to chart a course and execute a vision on how Steel Point can strengthen delivery as it scale's and grows.

Job Summary

The Delivery Services Director will report directly to the Chief Executive Officer (CEO) and is responsible for the oversight, management, and execution of services rendered to internal and external clients based on Steel Point’s Digital Transformation solutions. Profit and loss responsibility of Federal Civilian portfolio. Analyze market trends specific to Steel Point’s solutions and services and create and implement business and marketing plans and strategies to meet goals and objectives. Identify, execute and monitor goals that contribute to the overall success of the company. Reexamine and modify strategies that are not pushing the business unit to meet its goals. Interface directly with lead-customers, suppliers and across Steel Point services to achieve program success. Ensure each program is properly staffed and structured to achieve optimal support and growth opportunities. Lead key customer relationship management. Train and mentor staff, including maturing the capabilities for project managers. This position will include the opportunity to build out and strengthen a delivery management team, which will be co-created with the CEO to ensure the organization has sustainable support and infrastructure.

Job Responsibilities

Responsible for overseeing and managing Steel Point’s delivery to a broad range of clients within our Federal Civilian (IRS, DHS, GSA, DOC) portfolio. Responsibilities and areas of proficiency include but are not limited to:

• Strategic Leadership: Build and maintain stakeholder relationships within Government organizations falling within Federal Civilian portfolio.
• Client Relationship Management: Develop and maintain executive-level relationships with key clients, acting as the primary point of contact and ensuring client satisfaction.
• Program and Portfolio Oversight: Oversee the successful delivery of programs and portfolios working closely with Program / Project Managers, ensuring high-quality execution, adherence to timelines, and achievement of project milestones while cultivating and maintaining strong relationships with clients. Responsible for the creation and delivery of quarterly portfolio reviews to the CEO and other Business Unit Leaders.
• Delivery Execution: Drive the execution of Steel Point Delivery governance frameworks and process artifacts in accordance with Steel Point’s integrated service management system that enhance compliance, risk management, and the overall effectiveness of project delivery.
• Technology Solution Oversight and Integration: Ensure Go-To-Market (GTM) and delivery efforts infuse Steel Point's established technical solutions, including identifying opportunities to mature technical assets built in delivery into broader service offerings. Provide support to product and asset aligned teams on how to effectively integrate with projects and business development efforts. Future state, oversee the identification and onboard a technology product and delivery leader.
• Financial Performance/Management: Strong financial performance, with programs and portfolios delivered within budget and achieving profit and loss targets. Targets and performance goals to be set in collaboration with the CEO and head of business development on an annual basis. Responsible for the creation and delivery of monthly financial reviews to the CEO, and Business Unit Leaders. Manage the financial performance of programs and portfolios, ensuring profitability, cost efficiency, and alignment with financial goals. Activities and reporting will be coordinated with existing finance and accounting functions.
• Business Development: Working with Strategy and Growth / Business Development Business Unit Lead and CEO to forecast, manage and drive growth across assigned portfolio of 10% or more over the course of each fiscal year. Participate in business development, capture, and proposal activities.
• People Management Leadership: Lead, mentor, and develop a team of program managers, fostering a culture of high performance and continuous improvement. Meet regularly with project teams to stay aware of project related issues, risks and accomplishments. Work closely with Program Managers to ensure their teams are enabled for success as they support the mission of their clients. Coordinate across Steel Point support components (Human Capital, Finance and Accounting, etc.) to ensure people management needs are being met.
• Risk Management: Provide strategic oversight for risk management, ensuring proactive identification and mitigation of risks across all engagements. Ensure corrective actions are taken in a timely manner and ensure Steel Pont CEO and Business Unit Leaders are briefed.
• Stakeholder Engagement: Demonstrate capability thought leadership and solutioning expertise across portfolio. Collaborate with internal and external stakeholders to ensure alignment of delivery outcomes with client expectations and organizational goals.
• Continuous Improvement: Lead efforts to continuously improve delivery processes, governance practices, and client engagement strategies.
  
  

Required Qualifications

• Bachelor’s degree in Business, Engineering, or a related field
• 13+ years of experience in program, portfolio, and governance management, with a proven track record of leading large-scale engagements and managing executive-level client relationships.
• 10+ years of experience leading cross-functional teams and managing complex programs with significant budgets and strategic importance.
• 10+ years of experience implementing governance frameworks, compliance, and risk management best practices.
• Experience overseeing the profitability and financial performance of major projects and portfolios
  
  

Preferred Qualifications

• Master’s degree (MBA or equivalent) preferred
• PMP, PgMP, or equivalent certifications are a plus
  
  

Candidates from Historically Underutilized Business Zones (HUBZone) are strongly encouraged to apply. To determine whether you reside in a HUBZone, visit: https://maps.certify.sba.gov/hubzone/map.

Steel Point offers a comprehensive benefits package for eligible full-time positions, including medical, dental, vision, life insurance, short- and long-term disability, 401K with company match, critical care voluntary insurance, flexible paid time off, paid holidays and opportunities for professional development reimbursement. Join us to enjoy competitive compensation and a full range of benefits designed to support your well-being and work-life balance.

The salary range represents a general guideline; however, Steel Point Solutions considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Salary Range

$175,000—$195,000 USD