Customer Service Lead

Raymour-; Alsop Corner (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid vacation and holidays

Health Savings Account

Flexible Spending Account

Training and Development

Tuition Reimbursement Program

Merchandise Discount

Short & Long Term Disability

Group Life Insurance

Specified Disease Insurance

Job summary

Raymour & Flanigan is hiring a Customer Service Lead in the United States. You will bridge the gap between customer dreams and delivery reality by assisting with scheduling deliveries, handling payments, and addressing questions with professionalism.

You will work independently and help a small team to enhance the customer shopping experience, with a retail schedule that includes days, nights, weekends, holidays, and events. We offer competitive benefits and a supportive work environment.

Qualifications

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Address customer questions and concerns with professionalism.
• Support a small team to enhance the customer shopping experience.

Job description

With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!

Starting $19+ hourly.

What you'll do:

As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

What we need from you is:

• Consistently to provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.

We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

Raymour & Flanigan proudly supports a drug and smoke-free work environment.

Location

Raymour & Flanigan offers competitive compensation and a comprehensive benefits package:

• * Excellent Health, Dental & Vision Coverage
• * 401(k) with a Company Match
• * Paid Vacation and Holidays
• * Health Savings Account
• * Flexible Spending Account
• * Training and Development
• * Tuition Reimbursement Program
• * Generous Merchandise Discount
• * Short & Long Term Disability
• * Group Life Insurance
• * Specified Disease Insurance