Delivery Coordinator

Furnitureland South, Inc; Jamestown (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Delivery Coordinator to enhance customer satisfaction through effective trip management. This entry-level position involves scheduling deliveries, assisting customers, and ensuring all operations run smoothly. If you have a passion for customer service and thrive in a dynamic environment, this role offers an exciting opportunity to contribute to a growing team. Join a professional office setting where your efforts will directly impact customer experiences and operational success.

Qualifications

• 1-2 years of experience in customer service or delivery.
• High school diploma or equivalent required.

Responsibilities

• Create and confirm delivery trips via customer contact.
• Assist customers with issues and provide resolutions.
• Schedule and monitor trips for timely delivery.

Skills

Customer Service

Communication

Problem Solving

Time Management

Education

High School Diploma

Tools

Office Equipment

Smartphones

Job description

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Job Purpose

The Delivery Coordinator is responsible for creating, building, and confirming trips via telephone and email contact with customers. They will support pick-up and delivery of products according to customer orders, providing outstanding service and ensuring customer satisfaction.

Description

The Delivery Coordinator creates, builds, and confirms trips through customer contact, supporting the pick-up and delivery process, and ensuring high customer satisfaction.

Essential Functions and Responsibilities

• Maintain a positive attitude and high motivation level.
• Assist customers and staff with problems professionally and provide resolutions.
• Understand and implement company policies and procedures.
• Schedule customers in your designated area and assist in other areas as needed.
• Monitor trips to ensure they meet capacity and are built, routed, and confirmed on time.
• Explain storage policies to customers when needed.
• Create customer pick-up orders.
• Document all customer contact in the delivery memo pad.
• Perform duties assigned by the supervisor and suggest improvements.
• Arrive punctually and work scheduled hours consistently.
• Respond to tasks, emails, and voicemails promptly.
• Contribute to team efforts and perform related duties as required.
• Confirm delivery details with customers (date, time, COD, etc.).
• This is an onsite position; duties may change or expand as needed.

Qualifications

Required Education and Experience

High school diploma or equivalent, with 1-2 years' experience in customer service, delivery, or a related field.

Working Conditions

This role operates in a professional office environment, routinely using standard office equipment such as laptops, photocopiers, and smartphones.

Physical Requirements

Regularly required to talk or hear, with the ability to see close and focus, lift files, open cabinets, and stand on a stool as necessary.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Retail