Service Delivery Coordinator

Socket Telecom, LLC; Columbia Township (MO); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for a Service Delivery Coordinator to enhance customer satisfaction through effective service installation. This role involves coordinating with customers, sales teams, and network operations to ensure seamless service delivery. The ideal candidate will possess strong analytical and leadership skills, with a focus on order management and customer service. Join a dedicated team committed to innovation and exceptional service, and take the next step in your career with an organization that values growth and development.

Benefits

401k matching

Medical benefits

Discounted fiber services

Qualifications

• 3-5 years related experience in service delivery and order management.
• Strong managerial and leadership skills are essential for success.

Responsibilities

• Coordinate timely installation of services and manage customer expectations.
• Track orders and manage relationships with vendors effectively.

Skills

Analytical Skills

Problem-Solving

Leadership Skills

Order Management

Customer Service

Self-Motivation

Time Management

Education

Bachelor’s Degree or Equivalent

Tools

Microsoft Office

Job description

Socket is a leader in business telecommunications providing business customers with a value-driven, customer centric alternative to the incumbent service providers. With our corporate headquarters in Columbia, MO, we serve locations across Missouri, including Columbia, Jefferson City, Sedalia, Warrensburg, Kirksville, Rolla, Warrenton, Troy, O’Fallon and many other cities across the state. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.

Socket is seeking a highly skilled Service Delivery Coordinator to coordinate the delivery and execution of timely and successful installation of services. This role will work heavily with customers, the sales team, and network operations to ensure that the customer’s expectations towards the actualization of services are met.

What We offer:

• 401k matching
• Medical benefits
• Discounted fiber services

Primary responsibilities:

• Set customers’ expectations and establish timelines in regard to milestones and installation of services
• Provides firm order commitments on each order for customers to manage interval progress
• Implementation of the appropriate provisioning plans
• Manage relationships with vendors
• Manages escalations against vendors when dates are in jeopardy
• Tracks orders and provide status to staff and outside vendors/carriers
• Manages data integrity with regards to vendor information

Qualifications:

• Strong managerial, leadership, and technical skills
• Experience in order management
• Proficiency in Microsoft Office

Skills:

• Strong analytical and problem-solving skills
• Being able to meet deadlines and strategize when changes occur
• Pro-active and very responsive to customer needs
• Able to present information and respond to questions
• Ability to calculate discounts, interest, commissions and percentages
• Bachelor’s degree or equivalent
• 3-5 years related experience
• Or equivalent combination of education and experience
• Experience in Order Management
• Self-Motivation
• Willingness to assume ownership

Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!