Delivery Channel Manager: Growth, Analytics & Ops

Panera Bread; United States; On-site; USD 105,000 - 126,000; Full time

Job summary

Panera Bread seeks a Manager, Delivery Channel to lead performance across first-party delivery, marketplaces, and off-premise channels. This role aligns digital initiatives with café execution, driving KPIs and partnering with Marketing, Digital Product, Operations, Analytics, and external partners to optimize guest experience and profitability.

Location: Newton, MA moving to Weston, MA July 2027. The role develops insights, communicates results to leadership, and advances the Delivery Channel

Qualifications

• Bachelor's degree in Business, Marketing, Analytics, Operations, or related field.
• 3-5 years of professional experience in strategy, digital commerce, channel management, consulting, business operations, analytics, or related disciplines.
• Strong understanding of how digital experiences and operational execution work together to drive business performance.
• Demonstrated ability to develop, maintain, and communicate KPIs, dashboards, and performance reporting.
• Experience translating complex data into actionable business recommendations.
• Proven ability to influence cross-functional teams and drive alignment across diverse stakeholder groups.
• Advanced proficiency in Microsoft Excel, Power BI, Tableau, or similar analytical tools preferred.

Responsibilities

• Channel Strategy & Performance: Support development and execution of the Delivery Channel strategy across first-party delivery, third-party marketplaces, and other off-premise channels.
• Establish, maintain, and evolve channel KPIs, scorecards, and reporting mechanisms to measure overall channel health and performance.
• Analyze sales, operational, customer experience, and financial performance to identify trends, risks, and growth opportunities.
• Develop and communicate actionable insights and recommendations to senior leadership and cross-functional partners.
• Cross-Functional Program Leadership: Lead complex cross-functional initiatives that connect digital customer experiences with operational execution in cafés.
• Delivery Experience & Operations: Monitor and improve key customer experience metrics across delivery channels and support adoption of delivery best practices.
• Partner & Vendor Management: Manage relationships with third-party marketplace partners and technology vendors.
• Program Activation & Marketing Support: Partner with Marketing and Loyalty teams to support channel-specific promotions and activation strategies.

Skills

Analytical thinking

Problem solving

Project management

Communication

Presentation

Education

Bachelor's degree in Business, Marketing, Analytics, Operations, or related field

Tools

Excel

Power BI

Tableau

Job description

Panera Bread seeks a Manager, Delivery Channel to lead performance across first-party delivery, marketplaces, and off-premise channels. This role aligns digital initiatives with café execution, driving KPIs and partnering with Marketing, Digital Product, Operations, Analytics, and external partners to optimize guest experience and profitability.

Location: Newton, MA moving to Weston, MA July 2027. The role develops insights, communicates results to leadership, and advances the Delivery Channel