Delivery Account Management Team Lead

salesforce.com, inc.; Washington (District of Columbia); On-site; USD 164,000 - 262,000; Full time

Job summary

Salesforce is seeking a Delivery Account Management Team Manager to lead a high-performing consulting team within Professional Services. You will develop, coach, and enable consultants while maintaining strong client interfaces and adherence to Salesforce methodologies.

You will be accountable for performance, growth, and retention of your team, ensuring development plans, certification progress, and effective escalation management are in place to deliver complex engagements for external

Qualifications

• 10+ years in project and program management, focused on delivering for external clients in a consulting environment.
• 7+ years managing Salesforce engagements strongly preferred
• 5+ years experience supporting the Public Sector vertical in Professional Services, preferred.
• 5+ years of People Leadership experience with a team of 10 or more
• Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan.
• Demonstrated project management skills, with direct responsibility for running project teams, up to 75+ people, budget and schedule.
• Proven history of delivering high quality results on schedule and within budget, managing a budget of at least $15Mil.
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
• Ability to work effectively in a fast paced, high energy, team-oriented environment.
• Available to travel regionally and occasionally internationally depending on customer needs.
• Experience in managing large-scale transformation engagements with US Federal clients.
• Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship
• Ability to lead large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentor teams of junior team members and effectively manage client escalations.
• Ability to lead high powered client workshops and effectively tailor messaging based on the audience and subject matter
• Salesforce.com Certifications (Admin, Service, Experience, etc.) strongly preferred
• Salesforce Agentblazer Innovator preferred
• Build and Empower Teams: Leading, motivating, and holding accountable project and internal/external team members in a matrixed organization. Fostering a culture of collaboration and continuous improvement.
• Influence and Communicate: Act as the primary communicator for the program, taking project level details and aggregating up to provide clear and concise updates to multiple levels of leadership, including executive sponsors.
• Program Health Reporting: Defining and tracking key performance indicators (KPIs) to measure program success and health.
• Value Realization Reporting: Support creation of the business case/ROI aligned with the required data driven metrics for objectively measuring outcome attainment

Responsibilities

• Lead the program team with clear direction and strong communication channels.
• Be the primary customer interface and manage program governance.
• Develop consultants’ growth plans and conduct regular performance discussions.
• Drive coaching and development through hands-on feedback and ride-alongs.
• Maintain ~25% billable utilization and monitor team health, workload and retention.
• Identify risks early and take action to mitigate them.
• Advocate for consultant growth and visibility across the organization.
• Align skills profiles with consultant expertise and drive certification participation.
• Coach and transfer methodology fluency through real-time feedback and artifacts reviews.
• Connect consultants with leaders and opportunities to accelerate development.

Job description

Salesforce is seeking a Delivery Account Management Team Manager to lead a high-performing consulting team within Professional Services. You will develop, coach, and enable consultants while maintaining strong client interfaces and adherence to Salesforce methodologies.

You will be accountable for performance, growth, and retention of your team, ensuring development plans, certification progress, and effective escalation management are in place to deliver complex engagements for external