Delinquency Solutions Advocate (Collections)

Fifth Third Bank; United States; On-site; USD 40,000 - 55,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI is seeking a Customer Solutions Advocate (Collections) to work under direct supervision, proposing solutions and documenting delinquent accounts across multiple consumer products, while ensuring adherence to guidelines and risk controls.

The role emphasizes customer service, negotiation, and conflict management, with emphasis on compliance and efficient use of various systems. Base compensation and benefits accompany this full-time opportunity.

Qualifications

• Minimum one-year collections, customer service, sales, or customer solutions advocacy experience.
• Proficient oral, written, and intrapersonal communication skills.
• Exemplary negotiation and conflict management abilities.
• Excellent customer service with external and internal customers.
• Strong attention to detail and problem-solving skills.
• Experience with call center environments and data entry.
• Proficiency with Microsoft Office products.

Responsibilities

• Pursue communication with defaulted customers to obtain payment commitments.
• Monitor delinquent accounts to identify alternatives to repossessions or foreclosures.
• Display time-management to enhance productivity across multiple systems.
• Skip trace accounts to improve contact and resolution.
• Handle escalated situations while ensuring compliance with procedures.
• Mentor and train peers as a subject matter expert.

Skills

Customer service

Negotiation

Conflict management

Communication skills

Call center experience

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Fifth Third Bank in Grand Rapids, MI is seeking a Customer Solutions Advocate (Collections) to work under direct supervision, proposing solutions and documenting delinquent accounts across multiple consumer products, while ensuring adherence to guidelines and risk controls.

The role emphasizes customer service, negotiation, and conflict management, with emphasis on compliance and efficient use of various systems. Base compensation and benefits accompany this full-time opportunity.