Delinquency & Financial Guidance Counselor

Fifth Third; United States; Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Fifth Third Bank in Grand Rapids, MI is seeking a Financial Guidance Counselor to assist customers in evaluating workout options and negotiating repayment plans while complying with guidelines. The role emphasizes providing timely responses, documenting communications, and working toward favorable outcomes for both customers and investors.

You will handle delinquency cases, apply loss-mitigation options, and maintain strong customer service while navigating complex guidelines and regulatory

Formación

• Minimum one-year collection experience, including knowledge of basic default timelines/procedures.
• Knowledge of bank-owned, investor and insurer guidelines for consumer lending.
• Excellent written and verbal communication, comprehension, listening and negotiation skills.
• Ability to meet deadlines and work independently with medium level of supervision.
• Strong analytical, problem solving and mathematical skills to be used in financial counseling, evaluation, and interpretation of complex information.

Responsabilidades

• Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency.
• Assist in identifying, negotiating and pursuing the appropriate loss mitigation option to maximize customer satisfaction and investor return by offering alternative financial solutions.
• Provide proper and timely responses to customer correspondence in compliance with company, state and federal guidelines.
• Record all customer communication efforts via the internal system of record ensuring that all accounts are called and noted accurately.
• Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency.
• Pursue resolution on referrals of non-delinquent customers who request alternatives to allow ownership retention.
• Overcome objections and employ conflict management strategies to handle escalated situations, while staying in compliance with QA procedures and providing outstanding customer service.
• Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance.

Conocimientos

Communication

Negotiation

Analytical thinking

Educación

High School Diploma or equivalent

Descripción del empleo

Fifth Third Bank in Grand Rapids, MI is seeking a Financial Guidance Counselor to assist customers in evaluating workout options and negotiating repayment plans while complying with guidelines. The role emphasizes providing timely responses, documenting communications, and working toward favorable outcomes for both customers and investors.

You will handle delinquency cases, apply loss-mitigation options, and maintain strong customer service while navigating complex guidelines and regulatory