Bilingual Customer Solutions Advocate — Collections

Fifth Third; United States; Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Fifth Third Bank in Grand Rapids, MI seeks a Bilingual (English/Spanish) Customer Solutions Advocate for Collections. The role focuses on proactive loss mitigation, engaging customers with solutions in both languages, and documenting activities to meet regulatory and QA standards.

Prior collections or customer-solutions experience is preferred, with a strong emphasis on service quality. As part of a dynamic team, you will handle early to charge-off stage accounts, perform data research, and

Qualifikationen

• Must be fluent in English and Spanish.
• Minimum two years of collections, customer service, sales or advocacy experience.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication and negotiation skills.
• Ability to work in a fast-paced call center environment.
• Attention to detail and analytical problem-solving abilities.

Aufgaben

• Review delinquent customer accounts across multiple products in both languages.
• Conduct skip tracing, analyze data from credit reports and bank statements.
• Engage customers with loss mitigation options to mitigate losses.
• Escalate complex issues to leadership and related departments as needed.
• Document efforts and maintain compliance with QA guidelines.
• Participate in training sessions and contribute to process improvements.

Kenntnisse

Bilingual English/Spanish

Collections experience

Customer service

Analytical skills

Microsoft Office

Call center experience

Ausbildung

High school diploma or equivalent

Tools

Excel

Word

PowerPoint

Outlook

Jobbeschreibung

Fifth Third Bank in Grand Rapids, MI seeks a Bilingual (English/Spanish) Customer Solutions Advocate for Collections. The role focuses on proactive loss mitigation, engaging customers with solutions in both languages, and documenting activities to meet regulatory and QA standards.

Prior collections or customer-solutions experience is preferred, with a strong emphasis on service quality. As part of a dynamic team, you will handle early to charge-off stage accounts, perform data research, and