Bilingual Spanish Collections Solutions Advocate

Fifth Third; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI seeks a bilingual (Spanish) Customer Solutions Advocate for Collections. The role handles delinquent accounts across multiple products, using English and Spanish to mitigate losses while ensuring a positive customer experience.

Strong emphasis on data access, research, and professional communication. The position requires at least two years in collections or customer service, proficiency with Microsoft Office, and the ability to manage multiple priorities in

Qualifications

• Must be fluent in English and Spanish.
• Minimum two years of collections or customer service experience.
• Proficient with Microsoft Office products and data entry.
• Strong communication, negotiation and problem-solving abilities.

Responsibilities

• Explore solutions in English and Spanish for delinquent accounts across multiple products.
• Perform skip tracing and review data from credit reports and statements to contact customers.
• Use loss mitigation strategies to minimize losses while maintaining customer experience.
• Escalate complex cases to leadership when needed.

Skills

Bilingual Spanish

Communication skills

Negotiation

Analytical skills

Call center experience

Data entry

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Job description

Fifth Third Bank in Grand Rapids, MI seeks a bilingual (Spanish) Customer Solutions Advocate for Collections. The role handles delinquent accounts across multiple products, using English and Spanish to mitigate losses while ensuring a positive customer experience.

Strong emphasis on data access, research, and professional communication. The position requires at least two years in collections or customer service, proficiency with Microsoft Office, and the ability to manage multiple priorities in